Welcome to brighthush – Where Seamless Logistics Meets Compassionate Service
At brighthush, we are redefining the way people and goods move across the country. Our mission is to deliver reliable, safe, and on‑time transportation solutions for medical, corporate, and everyday travel needs. By leveraging cutting‑edge technology and a people‑first mindset, we empower our clients to focus on what matters most while we handle the complexities of routing, scheduling, and customer communication. As we continue to expand our footprint, we are looking for a dedicated Logistics Customer Support Coordinator to become the voice of brighthush, ensuring every rider, driver, and partner experiences the highest level of service.
Why This Role Is a Game‑Changer for Your Career
Joining brighthush means becoming part of a dynamic, fast‑growing team that values innovation, empathy, and continuous improvement. You will work remotely from the comfort of your home, enjoy a predictable Monday‑through‑Friday schedule (7:00 AM – 3:00 PM CST), and have the opportunity to shape the future of transportation logistics through hands‑on problem solving and process automation.
Role Overview
The Logistics Customer Support Coordinator serves as the first point of contact for inbound communications, manages day‑to‑day clerical and operational tasks, and streamlines workflows using the brighthush platform (formerly known as Go High Level). This position is pivotal in maintaining the delicate balance between driver availability, client expectations, and service quality—especially for our medical and workforce transportation partners.
Key Responsibilities
- Inbound Communication Management: Answer high volumes of calls from riders, customers, and drivers, delivering accurate ETA updates and resolving service inquiries with a warm, compassionate phone manner.
- Email & Documentation Handling: Process and respond to email correspondence with contracted organizations, generate and send invoices, and maintain meticulous records of all client interactions.
- Driver Scheduling & Route Planning: Build daily driver schedules, assign routes, and ensure next‑day readiness for both one‑time and recurring bookings.
- Quote Generation: Create and distribute detailed quotes for ride requests, supporting both ad‑hoc and weekly booking clients.
- Automation & Workflow Optimization: Leverage the brighthush platform to design automations, streamline communication workflows, and reduce manual effort.
- Record Keeping: Maintain organized, up‑to‑date records of client bookings, driver availability, service contracts, and invoicing details.
- Partner Coordination: Facilitate seamless coordination between drivers, clients, and contracted healthcare or corporate partners, ensuring compliance with service quality standards.
- Quality Assurance: Monitor service delivery against established benchmarks for medical and workforce transportation, flagging any deviations for immediate corrective action.
Essential Qualifications
- Minimum 3 years of experience in logistics, transportation, or dispatch coordination.
- Demonstrated proficiency with the brighthush platform (formerly Go High Level), including automation setup and workflow management.
- Exceptional verbal communication skills with a friendly, empathetic phone presence.
- Strong organizational abilities and the capacity to multitask in a fast‑paced environment.
- High attention to detail, especially when handling scheduling, invoicing, and contract documentation.
Preferred Qualifications
- Experience supporting medical or healthcare transportation services.
- Familiarity with other CRM or automation tools (e.g., HubSpot, Zapier).
- Previous remote work experience with a proven track record of self‑motivation and time management.
- Certification in logistics, supply chain management, or related fields.
Core Skills & Competencies
- Customer‑Centric Mindset: Ability to anticipate client needs and exceed expectations.
- Analytical Thinking: Skill in interpreting data to improve routing efficiency and service reliability.
- Technical Aptitude: Comfort navigating cloud‑based platforms, spreadsheets, and communication tools.
- Problem‑Solving: Quick decision‑making when unexpected issues arise (e.g., driver delays, route changes).
- Team Collaboration: Working closely with drivers, operations managers, and partner organizations to achieve shared goals.
Work Environment & Culture at brighthush
brighthush fosters a culture built on trust, transparency, and continuous learning. Our remote‑first policy means you have the flexibility to design your workspace while staying connected through regular virtual huddles, collaborative tools, and quarterly in‑person meet‑ups (travel expenses covered). We celebrate diversity, encourage open dialogue, and reward innovative ideas that improve our service delivery.
Compensation, Perks & Benefits
While the exact hourly rate will be determined based on your performance during the application process, successful candidates can expect a competitive compensation package that reflects industry standards. In addition to a stable 40‑hour work week, brighthush offers:
- Permanent Work‑From‑Home Arrangement: No commute, full flexibility.
- Health Insurance Coverage: Eligible employees receive comprehensive medical, dental, and vision plans.
- Professional Development Stipends: Access to online courses, certifications, and industry conferences.
- Performance Bonuses: Quarterly incentives tied to service quality metrics and operational efficiency.
- Paid Time Off & Holidays: Generous PTO accrual and recognized federal holidays.
- Technology Allowance: Reimbursement for high‑speed internet and essential home‑office equipment.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. As you master the logistics coordination role, you can progress into senior dispatch management, operations analysis, or even product‑focused positions that shape the next generation of our automation platform. We provide mentorship programs, cross‑functional project exposure, and a clear promotion pathway based on measurable achievements.
Application Process – What to Expect
To apply, click the “Apply” button below and complete the following steps:
- Submit your updated resume (English language only).
- Answer the assessment questions that gauge your logistics knowledge and customer service approach.
- Complete a brief technical check to demonstrate your proficiency with the brighthush platform.
- Record a short voice sample showcasing your phone etiquette and communication style.
All qualified applicants will be reviewed against multiple current openings at brighthush. If another role aligns better with your skill set, our talent acquisition team will reach out with a tailored opportunity.
Join brighthush Today
If you are passionate about delivering exceptional transportation experiences, thrive in a remote environment, and possess the technical savvy to automate and optimize workflows, we want to hear from you. Become the voice that bridges riders, drivers, and partners, and help brighthush set new standards for logistics excellence.
Apply now and start your journey with brighthush!
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