Position Overview
We are seeking organized, customer-focused individuals to assist clients with lodging research, reservation planning, and accommodation-related needs.
The Lodging Reservations
Coordinator helps clients explore hotels, resorts, and other accommodation options while providing attentive service throughout the reservation process.
This role is a good fit for someone who enjoys researching destinations, comparing options, communicating with clients, and keeping important details organized. Training and access to reservation resources are provided.
Key Responsibilities
Research hotels, resorts, and lodging options according to client preferences, dates, and budgets
Assist clients in comparing available accommodations and reservation options
Coordinate lodging reservations and related booking details
Review reservation information for accuracy and completeness
Communicate confirmations, updates, and important information to clients
Assist with changes or questions related to existing reservations
Maintain organized records of client preferences and booking details
Utilize online reservation platforms and industry resources
Research property amenities, locations, and available services
Provide professional and responsive client support throughout the planning process
Follow established booking procedures and documentation requirements
Qualifications
Strong written and verbal communication skills
Customer-service-oriented approach
Excellent organization and attention to detail
Comfortable researching and comparing options online
Ability to manage multiple client requests and follow up consistently
Comfortable working independently in a remote environment
Basic computer and internet proficiency
Willingness to learn reservation systems and booking procedures
Previous customer service, hospitality, reservations, or administrative experience is helpful but not required
Must be 18 years of age or older
Reliable computer and internet access
What Is Provided
Fully remote environment
Flexible scheduling
Training and ongoing educational resources
Access to reservation and planning tools
Supplier and destination resources
Support for learning booking procedures and industry systems
Ability to develop knowledge across hotels, resorts, accommodations, and vacation experiences
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.