Job description
Role and Responsibilities
• Accepts assignment with an individual, or team, of Loan Originators.
• May completes residential mortgage loan applications within assignment.
• Assists consumers in identifying proper residential mortgage loan products.
• Advertises and communicates to the general public the loan origination services.
• Complete all internal required continuing education courses assigned in the time they are due.
• Exercise proficiency with all technology requirements including, but not limited to: Encompass, Compensafe, FCM Knowledge Center, AUS systems, BAI Learning.
• Represent FCM, both ethically and professionally, with a positive attitude and demeanor. Provide superior customer service, while exemplifying FCM as the Lender of Choice in community.
• Uphold all internal and regulatory compliance guidelines, policies, and procedures, as hosted in the FCM Knowledge Center.
• Attend all required staff meetings.
• Report hours of work to management when due.
• Complete mandatory new employee orientation.
• Maintain requirements of the NMLS registration process.
• Other duties and responsibilities as assigned and dictated by workload and manager.
Qualifications:
• Must be able to perform each essential duty satisfactorily.
• Requirements following are representative of knowledge, skill and/or ability required.
Education and/or Experience:
High School Diploma/GED; 1-3 years' experience in mortgage industry and familiarity of documents included in the loan credit package preferred.
Skills:
• Ability to effectively present information, both orally and written, and respond to questions from manager, clients, customers, and the general public.
• Ability to use Microsoft Office Excel and Word at beginner level. Able to send and receive emails.
• Able to use a calculator to calculate figures and amounts such as interests, commissions, percentages, and discounts.
• Able to multitask in a fast-paced environment, striving for 100% accuracy on every file.
• Able to keep records neat and organized to ensure clear representation of work.
• Able to adapt to change in the work environment and able to deal with frequent change, delays, or unexpected events.
• Must be always professional with dress and actions.
Physical Demands:
• While performing duties, regularly required to talk or hear.
• Frequently required to sit and to use of hands or fingers to handle or feel.
• Occasionally required to stand, walk, and reach with hands and arms.
• Must be able to occasionally lift and/or up to 25 pounds.
• Specific vision abilities require close, distances, color and ability to focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comments:
This job description is an outline of the major recurring responsibilities of the job. It is not intended to all-inclusive of the work to be performed. Other relations job objectives, special assignments and less significant responsibilities may be required of the incumbent to perform.