LMS Analyst II

Position Summary

The Learning Management System Analyst provides ECU Health an optimal technology solution for offering, capturing and documenting professional and leadership education, clinical and nonclinical, throughout the enterprise.  Analysts partner with education coordinators, educators, instructional designers, and external vendors to ensure relevant, accurate and meaningful learning offerings are provided to team members and leaders. Analysts manage and safeguard learning content and records providing reports to all levels of ECU Health Leadership. 

The LMS Analyst is a customer-service oriented problem-solver who works well in a fast-paced, highly complex and matrix organization.  The LMS Analyst II has an understanding of learning management system industry best practices, an emerging understanding of the healthcare industry, and thrives in a multitasking environment.

Responsibilities

• Independently motivated to seek knowledge in areas pertaining to the position through self-study, inquiry of mentors or management.
• Understands instructional design theories, methodologies and best practices through entire design process.
• Understands the needs assessment process.
• Is able to take a leadership role in training program planning.
• Understands adult learning principles.
• Able to plan and implement large scale initiatives with minimal support.
• Identifies options for resolving issues and assesses educational cost/benefit and overall impact of each alternative.
• Maintains openness to new ideas, is not constrained by past practices in identifying better ways to achieve results.
• Recognized as a source of knowledge and proactively functions in that capacity when sought after by others for guidance and council.
• Frequently volunteers for assignments outside of assigned areas.
• Superior oral and written communication skills.
• Looks at problems from the end users perspective and probes all sources for answers to obvious and hidden problems.
• Able to effectively analyze and resolve simple to moderate issues.
• Identifies the root cause of problem  and facilitate problem resolution.
• Possesses clear understanding of application interdependency from an operation and system perspective on simple to  moderate level.
• Provides well-written and effective professional and technical documentation.
• Ability to learn new skills quickly.
• Is appreciated for a keen attention to detail.
• Understands intricacies of work and its impact on customers from a holistic perspective.
• Performs duties collaboratively.
• Understands need for data integrity and standard nomenclature across applications.
• Independently manages individual work efforts and assists with work efforts of others.
• Demonstrates self-direction to manage single-person projects from inception through completion including developing, executing and monitoring work plan.
• Contributes to the development of team goals and understands department strategies.
• Identifies process and performance improvement opportunities; contributes ideas and solutions to enhance team and departmental functions.
• Actively promotes collaboration and strives to achieve team and organizational goals while assisting and coaching peers and seeking to learn from others.
• Demonstrates ability and willingness to assume greater responsibilities.  
• Embraces change, innovation sets an example for others.
• Stays informed on current market trends and emerging technology developments that impact the team.  
• Understands complex/varied processes and multiple department needs.
• Demonstrates commitment to learning by actively participating in department meetings and organizational forums, improvement efforts, training opportunities and career development goals.
• Understands basics of the healthcare industry as it relates to functional specialty.
• Accepts responsibility for own actions and decisions.  Does not make excuses for errors.  Acknowledges and corrects own mistakes, following the Collaborative Culture of Safety / Just Culture Model.
• Demonstrates a commitment to service excellence, following ECU Health Standards of Behavior, governance and performance management, and coaches peers and team members to do the same.
• Pays attention to details.  Completes work in ways it does not require the task or assignment to be redone.
• Completes work in a manner that accomplishes the desired results and exceeds standards of acceptability.
• Remains aware of how systems, processes and individual actions affect the organization, and continually ensures work practices and flow create optimum outcomes.
• Does not make assumptions.  Asks questions about processes even, and especially, when they have been in place for a duration.
• Examines data and metrics to truly define the problem. Considers multiple alternatives to resolve work problems.
• Recognizes sources of available information and obtains and documents detailed facts. 
• Determines solutions with minimal assistance and makes effective decisions within scope of authority.
• Seeks to understand data and trends and is proactive to prevent issues from occurring in the future.
• Understands the importance of and complies with incident and service request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions and safety risks.  Coordinates related activities within and across teams.
• Understands the risks and consequences that errors could have on patient care and/or organizational finances, and proactively proposes and participates in plans to mitigate risk.
  Is trustworthy, dependable, respectful and apt to extend trust and respect to others. 
• Interacts with peers, team members and customers in a professional, courteous, timely, and respectful manner.
• Is self-aware and develops effective working relationships with others.
• Is known for practicing attentive and active listening.
• Expresses thoughts and feelings openly with intent of making positive contributions to the team environment and therefore render excellent service to the team, department and customers.
• Can identify and manage difficult interpersonal situations with minimal support.
• Demonstrates effective verbal and written communication.
• Applies communication skills to facilitate mutual understanding in small and medium group settings (one on one meetings, team meetings, presentations, project discussions).
• Matches communication style to the message and audience in a professional and courteous manner.
• Communicates proactively with customers, peers and management, with minimal assistance.
• Understands and helps communicate shared vision, goals, objectives and values of team.  
• Promotes cooperation and commitment within the team by assisting and working collaboratively with others.
• Communicates strengths, shares expertise and draws upon other members' skills to improve team performance.
• Possess and projects a positive attitude, demeanor and outlook, especially in times of difficulty and stress.
• Recognizes, values, promotes and supports other team member contributions.
• Helps develop, respects and reinforces team processes.
• Contributes to team decisions.  Respects and actively supports team decisions once they are made. 
• Holds self personally accountable to meet or exceed team expectations.
• Acknowledges and celebrates the achievements of team and teammates.

Minimum Requirements

• Bachelor's degree in adult education, instructional technology, educational leadership or closely related field or equivalent combination of education and work experience required
  • Relevant Master's degree preferred
• 3+ years' experience in all phases of Learning Management System management (Cornerstone OnDemand preferred)
• Mastery of current eLearning/learning technology and tools, including audio, video, HTML and SCORM
• 3+ years' experience in all aspects of program development for online learning
• 3+ years' experience as a Database Administrator with all aspects of insuring data integrity and data management including integration from platforms such as PeopleSoft 
• 3+ years' experience with HTML, CSS and Java Script plus experience using third party code such as boostrap
• 3+ years' experience working with graphics software to develop web page images and layout
• Ability to convert desktop web pages to mobile device
• 3+ years' experience with SQL report writing
• Ability to develop complex reports using all aspects of the LMS
• 1 year experience in healthcare related needs assessment, program planning, development and teaching preferred

Pay Range

$65,520.00 - $95,501.12/year

Other Information

• Remote role (based out of Greenville, NC)
• Monday - Friday full-time day shift
• Great Benefits

#LI-REMOTE

#LI-AH2

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children¿s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant¿s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Bachelor's degree or equivalent experience; 3+ years in LMS management, online program development, database administration, HTML/CSS/JavaScript, graphics, and SQL reporting; healthcare education experience preferred.

Key Responsibilities

• managing content
• developing programs
• resolving issues

Skills & Tools

Learning Management System, Cornerstone OnDemand, HTML, SCORM, PeopleSoft, CSS, JavaScript, Bootstrap, SQL

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Greenville, North Carolina, United States
• Salary: USD 65,520 – 95,501 / year
• Languages: English

About ECU Health Medical Center

A mission-driven academic healthcare system providing patient care, education, and research in eastern North Carolina. — Industry: Healthcare