Job Description
This is a remote position.
• Upload and organize learning content, courses, assessments, and resources onto the LMS platform
• Ensure all course materials are accurate, properly labeled, and accessible to the intended audience
• Collaborate with content creators and subject matter experts to maintain up-to-date and relevant learning materials
• Facilitate user enrollments in courses, workshops, and training programs based on organizational guidelines and learner preferences
• Assist with user registration processes, password resets, and other user account-related tasks
• Provide first-level technical support to users, addressing inquiries and troubleshooting issues related to the LMS
• Generate regular reports on LMS usage, course enrollments, completion rates, and other relevant metrics
• Conduct periodic audits of the LMS content to ensure consistency, accuracy, and adherence to instructional standards
• Gather user feedback and suggestions for LMS improvements, advocating for user needs and a seamless learning experience
• Implement best practices for user navigation and engagement within the LMS platform
• Work with the project team to plan and execute the migration process, including data transfer, content mapping, and testing
• Support the communication and training efforts to onboard users to the new LMS, ensuring a smooth transition
Requirements
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience (e.g., 2-4 years) in LMS administration or a similar administrative role
• Familiarity with Learning Management Systems, preferably experience with Docebo
• Strong organizational skills and attention to detail to manage content and user data effectively
• Technical aptitude and ability to troubleshoot basic LMS issues
• Excellent communication and interpersonal skills to provide user support and collaborate with cross-functional teams
• Proficient in data analysis and report generation using LMS analytics tools
• Knowledge of e-learning principles and instructional design concepts is a plus
• Willing to work on night shift