Careerscape is recruiting on behalf of our client for a
Remote Live Chat Representative
to join their growing remote customer support team. In this entry-level role, you will be the friendly, knowledgeable voice behind the chat window, helping customers resolve questions, troubleshoot issues, and get the most out of our client's products and services, all without ever picking up the phone.
A typical day means juggling multiple chat conversations at once, moving quickly between topics while staying warm and clear in your writing. You will look things up in a knowledge base, tag and escalate trickier cases, and keep detailed notes so nothing falls through the cracks. People who thrive here are fast typists, calm under pressure, genuinely enjoy helping people, and are comfortable working independently from a home office.
COMPENSATION The
salary range
for this role is
$60,000 - $85,000 per year
, based on experience and qualifications.
Additional compensation and benefits details will be shared during the hiring process.
Responsibilities
Respond to incoming customer chats promptly and professionally
Handle multiple live chat conversations simultaneously
Troubleshoot basic account, billing, and product questions
Guide customers through step-by-step solutions using internal resources
Escalate complex issues to senior support staff or appropriate teams
Accurately log interactions and outcomes in the CRM system
Meet daily and weekly targets for response time and customer satisfaction
Identify recurring issues and share feedback with the support team
Stay current on product updates, promotions, and policy changes
Maintain a positive, patient tone in every interaction
Requirements
High school diploma or equivalent required
No prior chat or call center experience necessary, training provided
Excellent written English with strong grammar and spelling
Ability to type at least 40 words per minute accurately
Comfortable multitasking across several chat windows at once
Reliable high-speed internet connection and a quiet home workspace
Basic computer proficiency including web browsers and CRM tools
Strong problem-solving skills and attention to detail
Availability to work scheduled shifts, including some evenings or weekends
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
Fully remote position with flexible scheduling options
Paid training and ongoing skills development
Home office equipment stipend
Opportunities for internal advancement into senior support or team lead roles
Employee assistance program
Casual, supportive team culture with regular virtual team events
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
FOR EMPLOYERS
Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.