Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we keep customers at the center of every product and service we offer and we act quickly to exceed their expectations. Through our performance-driven culture, we are driving shareowner value by growing sales and investing strategically to strengthen our position in the markets we serve.
Area of Expertise
Product technical support to assist internal Carrier/Bryant/ICP staff, field technical service managers with product issue resolution and product improvement initiatives. Support of processes and methods to ensure company objectives in the areas of design, cost, efficiency, quality, and customer satisfaction are met.
Electronics controls (Electro-Mech, SystemVu, RTU Open, Comfort Link, Premier Link, TruVu, VFDs, BACnet, CCN Bus, ModBus, LAN, LON), low voltage circuitry and experience working with HVAC product experience is desired (design, application or field service related). Integration of i-Vu and third-party Building Management Systems is a benefit.
This is a full-time, remote position operating on a standard Monday through Friday, 1st shift schedule.
General Responsibilities
- Respond to customer technical inquiries through Salesforce CRM, phone and e-mail while providing product technical troubleshooting and application support to Carrier/Bryant/ICP Technical Service Managers and internal customers for Light Commercial Products.
- Provide live support to customers in the field.
- Provide service and application feedback as part of the product design and launch teams.
- Review and/or write product literature, service bulletins and technical training program materials.
- Qualify, quantify, and work to resolve product issues.
- Support manufacturing quality teams and engineering with product and process improvements.
- Communicate product updates and important product information in customer facing meetings.
- The incumbent in this role will be responsible for complying with Carrier’s Code of Ethics, Environmental, Health, and Safety (EH&S) policy and applicable regulatory and Company rules and requirements.
Level of Responsibility
- Responsible for small projects or multiple tasks within functional discipline.
- Make significant contributions to their team by applying their knowledge of the discipline.
- Work with moderate guidance on projects with short-term focus.
Required Qualifications
- Associates degree with 5+ years of HVAC experience, OR Bachelor’s degree with 4+ years of HVAC experience, OR licensed journeyman with 5+ years of HVAC experience, OR HVAC Trained Technician with 10+ years of HVAC experience.
- 4+ years of experience in a position with extensive focus on troubleshooting or HVAC process/product improvement.
- Willing and able to travel up to 10% of the year, sometimes on short notice.
- Must reside in the United States within a reasonable commutable distance to a major airport hub.
- Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations.
Preferred Qualifications
- Degree in Engineering or Technology.
- Exceptional customer service skills.
- Excellent oral, written, and presentation communication skills.
- Proficient with computer software (Windows, Excel, and PowerPoint).
- Must be self-directed with a desire to work within a fast-paced team environment
- Strong problem-solving abilities.
- Highly motivated self-starter, and willing to work in a fast-paced and challenging environment.
- Valid driver’s license with a clean driving record to travel to job sites as needed.
Job Number: 30213680
Community / Marketing Title: Light Commercial Product Support Engineer
Location_formattedLocationLong: Florida, US
Our Company
Degree or equivalent HVAC experience, 4+ years troubleshooting or HVAC product/process improvement, willing to travel up to 10%, must reside in US near major airport, reliable home workspace and internet.
Key Responsibilities
- providing support
- troubleshooting products
- improving products
Skills & Tools
Electro-Mech, SystemVu, RTU Open, Comfort Link, Premier Link, TruVu, VFDs, BACnet, CCN Bus, ModBus, LAN, LON, i-Vu, Salesforce CRM, Microsoft Windows, Microsoft Excel, Microsoft PowerPoint
Job Details
- Category: Engineering
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Florida, United States
- Languages: English
About Carrier
A global provider of building and cold chain solutions focused on safe, sustainable products and customer service. — Industry: Manufacturing