Job Description:
• Professionally handle a high volume of incoming calls including account, claim and general questions
• Gather customer information, assess and fulfill customer needs, and educate customers about products and services
• Utilize and navigate multiple systems simultaneously
• Communicate with pet parents verbally and in writing
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Balance company policy and client benefit in decision making
• Identify opportunities to drive process improvements benefiting the client and its customers
• Complete call disposition and compile and document customer information as required
• Respond to pet parent emails to proactively resolve issues
• Listen, understand, and take quick action to solve pet parents’ problems
Requirements:
• Must hold a property and casualty license in your state of residence
• Must be willing to release property and casualty appointments
• Must be able to work weekends
• Two years of customer service or call center experience
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed of 20 Mb/s download and 10 Mb/s upload
• Wireless access is not permitted
• Demonstrated passion for treating and caring for pet parents
• Schedule flexibility for weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player
• Wired Ethernet connection
• Hard-wired broadband internet via DSL, cable, or fiber optic
• Satellite, microwave, and cellular hotspot internet services are not permitted
• Supply your own headset
• Supply 1 of 2 required 21” monitors
Benefits:
• Although 30 hours, this still qualifies you for benefits and PTO
• Everise will supply 1 of 2 required 21” monitors
• Everise will supply a keyboard
• Everise will supply a mouse
• Equal-opportunity employer
• Pleasant and supportive place to work