Position posted: 10/12/2026
RESPONSIBILITIES
Job Specific Competencies:
Job Specific Competencies:
- Collect and process all incoming refill requests to the centralized medication management office in an efficient, standardized and accurate manner. Distributes and routes requests to medication management nursing staff or prescribing physician as indicated by protocol.
- Initiate and process drug prior authorization requests as per protocol, working in conjunction with the medication management nursing staff.
- Demonstrate excellent organizational skills, proper telephone etiquette and exemplary customer service with each encounter to both internal and external customers.
- Conducts all activities with the highest standards of professionalism and confidentiality; complies with all applicable laws, regulations, policies, and procedures supporting JCMG’s corporate integrity efforts by acting in an ethical and appropriate manner.
JCMG Core Competencies:
- Strives for continuous quality improvement.
- Participates in educational experiences designed to maintain and/or improve professional competence.
- Maintains high work ethic standards.
- Provides quality customer service to staff, patients, and visitors at all times.
MINIMUM QUALIFICATIONS
Education:
- High school diploma or GED
- Medical Technician certification preferred
Experience:
- Previous experience in a healthcare setting
- Previous experience with electronic health records
- Previous experience with drug prior authorizations preferred
- Knowledge of medications, medical terminology and drug authorization procedures
Certification/License:
- N/A
Knowledge/Skills/Abilities:
- Strong teamwork and collaborative skills
- Ability to multitask and work independently
- Attention to detail
- Excellent organizational skills, written and oral communication and customer service skills
- Must have knowledge of office equipment and computers
- Intermediate proficiency in Microsoft applications, database management and document preparation
BENEFITS
- Health insurance & employer paid short- and long-term disability
- Generous PTO policy, beginning at 148-hours annually
- 56 hours paid Holiday Leave
- Employer Retirement Plan (401K) with employer match
- Tuition reimbursement and other professional advancements, including a Medical Assistant training program
High school diploma or GED; previous healthcare experience; EHR experience; knowledge of medications and medical terminology; intermediate Microsoft proficiency; strong communication and organizational skills.
Key Responsibilities
- processing refill requests
- handling prior authorizations
- providing customer service
Skills & Tools
Microsoft Office, electronic health records
Job Details
- Category: Healthcare Services - Nursing
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Jefferson City, Missouri, United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About Jefferson City Medical Group
A medical group providing healthcare services and medication management. — Industry: Healthcare