Job Description:
• Provide timely, accurate and responsive information and service to policyholders and agents for Personal Lines products, plans and programs
• Independently solve policy-related problems within scope
• Escalate problems as appropriate
• Identify, analyze and own customer policy needs
• Support high customer satisfaction, business growth and retention
• Complete mandatory full-time training Monday–Friday, 9:00am–5:30pm EST
• Work go-forward shifts starting between 8:00am and 10:30am EST
• Work one weekend day, Saturday or Sunday, with an alternate mid-week day off
Requirements:
• Active P&C Producers insurance license REQUIRED
• 2 years’+ related Customer Service experience is required
• Associates degree or 1+ year Insurance experience preferred
• Ability to review, record and organize written data from a variety of sources with no prescribed format
• Excellent communication and interpersonal skills
• Dependable, wired internet connectivity with upload speed of at least 5Mbps and download speed of at least 25Mbps
• Quiet, secure, distraction-free place to work
• Reliable attendance and active engagement during mandatory training
• Weekend rotation required after onboarding and training
• Not hiring in NY, CA, AK, HI, NM or IL
Benefits:
• Paid training
• Flexible Time Off Annual Accrual - 15 days
• All equipment is provided
• Workplace flexibility
• Professional development opportunities
• Employee Resource Groups
• Comprehensive benefits supporting life and well-being
• Commission and/or bonus earnings may be available under a corresponding compensation plan