Job Description:
• Manage inbound and outbound calls to address customer inquiries and concerns.
• Provide accurate information regarding products and services while maintaining high standards of phone etiquette.
• Perform data entry tasks to update customer records and track interactions.
• Analyze customer feedback and provide insights for service improvement.
• Assist customers with troubleshooting issues and provide effective solutions.
• Collaborate with team members to enhance overall customer satisfaction.
• Maintain a professional demeanor while handling challenging situations.
Requirements:
• Position open to U.S. Residents only
• Property & Casualty required.
• Life and Health also preferred.
• State Farm experience preferred, insurance experience is a bonus.
• Must be able to solve problems quickly and be good with basic computer functions as this role has a lot of note taking!
• Must have access to fast and reliable internet service.
• Must be comfortable working in the Eastern Time Zone.
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Ability to multi-task
• Ability to effectively relate to a customer
• Ability to work in a fast-paced, team friendly environment
• Must have the ability to carry out daily responsibilities without supervision
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
Benefits:
• Includes a monthly bonus plan
• 401k plus match
• ability to earn a paid trip for you plus one
• flexible schedule
• paid time off
• insurance stipend
• training & development
• opportunities for advancement
• Team Contests
• Health Benefits are available
• Fun, positivity-forward work culture.
• Office outings several times per year, including office lunches, etc.