Job Summary
Our client is seeking two Level 2 Deltek Vantagepoint Help Desk Support Specialists to join their team. This is a 3-month contract-to-hire opportunity for professionals with hands-on Deltek Vantagepoint or Vision support experience. The ideal candidates will have experience supporting internal users, troubleshooting application issues, and working with project-based workflows, preferably within the AEC industry and finance or accounting functions. This position is fully remote.
Core Responsibilities
Resolve Level 2 Deltek Vantagepoint application and functional support issues escalated from Level 1 help desk teams
Troubleshoot configuration, workflow, data, access, and permission issues across Deltek modules, including Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
Support project setup, work breakdown structures (WBS), labor categories, billing terms, and approval workflows
Provide functional guidance, onboarding assistance, and training to project managers, finance and accounting teams, and other business users
Assist with system administration tasks, configuration adjustments, data cleanup, and data integrity initiatives
Investigate integration issues involving single sign-on (SSO), payroll, financial systems, and data exports
Document support resolutions, maintain knowledge base articles and standard operating procedures, and recommend improvements to recurring issues and business workflows
Required Skills/Experience (Must-Haves)
2+ years of direct Deltek Vantagepoint or Deltek Vision support
Experience providing Level 2 application support and troubleshooting complex system issues
Understanding of project-based workflows within AEC or professional services organizations
Experience supporting Deltek modules such as Time & Expense, CRM, Project Management, Resource Planning, Billing, and Financials
Ability to troubleshoot user permissions, role-based security, project setup, billing terms, and workflow issues
Ability to investigate Deltek data structures, including projects, labor codes, phases, tasks, and custom fields
Strong communication skills and the ability to explain technical and functional issues to nontechnical users
Preferred Skills/Experience (Nice-to-Haves)
Experience supporting Deltek Vantagepoint from an internal system support, administrator, product owner, or system ownership perspective
Experience working in an architecture, engineering, or construction (AEC) organization, preferably supporting finance or accounting functions
Familiarity with Deltek Vision legacy systems
Experience supporting integrations with Power BI, payroll systems, or document management tools
Knowledge of single sign-on (SSO) and identity management platforms such as Okta or Microsoft Entra ID (Azure AD)
Experience with SQL reporting, dashboards, or data validation
Background in project accounting or Project Management Office (PMO) support
Key Competencies & Behaviors
Strong analytical, investigative, and problem-solving skills
Customer-focused approach with patience when supporting users with varying levels of technical knowledge
Clear communication skills and the ability to translate complex system issues into actionable guidance
High attention to detail and commitment to data accuracy
Proactive, self-directed approach to troubleshooting and cross-functional collaboration
Work Environment
Location: Remote
Work Arrangement: Fully remote
Contract Type: 3-month contract-to-hire
Openings: 2
Compensation & Benefits
Pay Range: The approximate pay range for this position is between
$38.00 and $55.00
per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service.
We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
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