About the job
CoAd is seeking a knowledgeable Leave Administrator to serve as our clients' trusted resource for FMLA, state disability, and group LTD/STD plan administration. You'll combine deep expertise in leave laws across all 50 states with excellent client service to ensure seamless, compliant leave management.
Key Responsibilities
· Provide clients and their worksite employees administrative and consultative services for FMLA, State-specific leaves (e.g. CFRA), State Disability and/or group LTD/STD plans
· Apply HR best practices in compliance with federal, state and/or local laws regarding Family and Medical Leave, ADA, state disability and group STD/LTD plans.
· Determine eligibility, the applicable type of leave and status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)
· Determine and generate appropriate communications to comply with FMLA regulations state disability and group STD/LTD plans.
· Review FMLA documentation for accuracy and completeness
· Support clients and their worksite employees, primarily via phone and email.
· Process new leaves and all daily follow-ups assigned
· Communicate clearly and concisely with callers while educating them on leave concepts and necessary next steps
· Resolve and respond to LOA inquiries received via telephone calls and e-mail in accordance with current standards and protocols.
· Collaborate with third party administrators, vendors, Legal, Clients, and HR Services as needed.
- Keeps complete records of all LOA requests and maintains tracking and analysis of data
· Demonstrate respect, sensitivity and understanding for the caller’s circumstance while maintaining professionalism at all times
· Prioritize and organize daily responsibilities in order to meet all deadlines
· Provide innovative ideas that can support the ongoing growth of the Leave Department
· Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.
· Process all LOA requests in accordance with the Disability Management protocols and Federal and State regulations, production of wage reports for Vendor and also assist in collecting/providing any state required forms and mailings.
· Provide support to the team in times of high volumes, staffing shortage, etc.
· Ability to establish rapport with all levels of employees and must have the ability to work in a fast pace environment.
Required Skills & Experience
· Bachelor's Degree or equivalent experience
· 3-5 years’ experience in administering FML/State disability and other various leave of absences.
· Case management system experience
· Excellent interpersonal, verbal, and written communication skills. Must exercise diplomacy, discretion, sound judgment, and flexibility in varying situations, and must maintain confidentiality.
- Ability to work in a fast-paced environment.
- Excellent organization and time management skills required.
- Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks and responsibilities.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Matching
- Paid Time Off (PTO)
- Paid Holidays
- Sick Leave
- Life Insurance
- Short-term Disability
- Remote Work
Bachelor's degree or equivalent experience; 3-5 years administering FMLA/state disability and other leaves; case management system experience; excellent communication, organization, and time management skills; ability to work in fast-paced environment.
Key Responsibilities
- administering leave programs
- determining eligibility
- communicating with clients
Skills & Tools
case management system
Job Details
- Category: Human Resources
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About CoAdvantage
A professional employer organization providing HR and leave management services. — Industry: Consulting Services