Who We Are: Founded in 1975, CONAM Management operates in 10 states, across 26
key metropolitan markets, supporting over 60,000 apartment units of both
affordable and conventional housing. Our growing team of over 1,700 associates
is dedicated to maintaining and enhancing the quality of life for our residents.
At CONAM, we foster a collaborative, team-oriented culture where our associates
thrive and are valued for their expertise and commitment.
What We Are Looking For: The Leasing Support Manager will provide superior
customer service to prospective residents of CONAM communities. This position
will support multiple properties within a geographic region to facilitate
leasing operations and is designed to work with the onsite property leasing team
to convert prospects into tours. The Leasing Support Manager will perform all
responsibilities within compliance with Equal Housing Opportunity laws.
Full-Time | Hourly at $26.00 -27.50 per hour
Schedule: Tuesday - Saturday.
This role is a REMOTE position for candidates to be considered they must be
located in one of these states, no exceptions: CA, AZ, CO, NV, TX, FL, GA, WA,
OR
Duties and responsibilities
Responsibilities include, but are not limited to, the following:
1. Customer Service
Understand the housing needs of guests by establishing a hospitable and
productive dialogue with guests.
Communicate through words and action that you are committed to helping
guests resolve their housing problems; ensure to inquire about the guest’s
needs and preferences.
Extend hospitality to guests on the telephone, by e-mail, and by using
text services.
Introduce guests to the community’s features and benefits.
Explain the community’s criteria for approving rental applications.
Inquire about guests’ needs regarding when they need an apartment, for how
long, household size, and whether they have pets.
Support prospects by scheduling appointments to tour, and provide driving
directions, brochures, floor plans, video tours, etc.
Contact all guests who have visited the community to offer continuing
leasing assistance.
Conduct all at the highest level of professionalism.
2. Marketing
Engage prospects by using the following methods such as phone, email, and
texting services (SMS).
Accurately record all prospect/guest contacts and interactions.
Understand all marketing messages sent to prospects/guests.
Read and understand all available information concerning guest visits and
demand for apartments.
Be familiar with the inventory of apartments that are available for rent
in the community.
Provide prospects with professional marketing collateral to promote the
property they are interested in living at. If none is available, work
directly with the CONAM marketing team to create marketing collateral that
can be used when following up with prospects.
Work with the property teams to schedule appointments to tour, ensure the
execution of the tour occurs, and follow up with the prospect to
understand his/her touring experience if the prospect does not lease.
Promote other CONAM properties when the property that the prospect is
interested in cannot accommodate the prospect’s housing needs.
Comply with CONAM’s professional appearance standards and dress code.
3. Administrative
Document all interactions with prospects and the property leasing team
using the dedicated platforms for follow-up purposes. Platforms include
but are not limited to the CONAM Lead Tracking System, Email Blast Tool,
Outlook, Teams, and the CONAM Property Management Software.
Comply with all Fair Housing Regulations and CONAM best practices when
engaging with prospects and the property teams.
Required to understand availability at each property to which this
position supports.
Required to track the role’s success, defined as converting prospects into
tours.
4. All other duties as assigned.
Competencies
Integrity: Uphold generally accepted social and ethical standards in
job-related activities and behaviors, doing the right thing, even when no one
is looking.
Customer Focus: Demonstrate knowledge of and ability to anticipate internal
and external customers’ needs, acting accordingly and giving appropriate
priority and focus to customer service and satisfaction.
Communication: Knows with whom, how, when, and what to communicate;
communication is respectful, open, honest, and tailored to the receiver;
listens to understand and willingly receives and applies feedback.
Strong written and verbal skills are required.
Job Knowledge: Understands all facets of their job, knows duties and
responsibilities and keeps knowledge and skills current.
Job Performance: Achieves desired results and performs all job duties at the
expected level, holds self and/or team accountable for results, collaborates
effectively and stays aligned with the functional organization and CONAM as a
whole, and always focuses on continuous improvement.
Organization and Time Management: Effectively manage time, resources, and
information to consistently meet or exceed deadlines, ensuring that work
product and information are organized and accessible.
Initiative: Exhibit a sense of drive, ownership, and responsibility
recognizing opportunities within their “circle of influence,” anticipating
threats, and acting on them.
Decision-Making and Problem-Solving: Strive to understand contributing
factors, work to resolve complex situations, ask for assistance or guidance
when appropriate, draw correct and realistic conclusions, and make timely
decisions based on available information.
Adaptability: Demonstrate ability to manage ambiguity, adapting to changing
circumstances quickly and effectively.
Knowledge, Skills, and Abilities
Associates degree or 2+ years of combined equivalent experience in property
management, sales, and/or customer relations.
Previous experience leasing at multiple properties and multiple markets
preferred.
Driven, polished professional who demonstrates superior follow-through, with
a keen eye for detail and a passion for providing exceptional service.
Knowledge of commercial/residential property operations, Yardi, SharePoint
and DocuSign, a plus.
Demonstrated excellence in customer relations and interpersonal
communications
Analytical skills, problem-solving capability, and innovative thinking
Strong oral and written communication skills
Ability to establish priorities and work independently and effectively
Attention to detail and organizational skills
Working conditions
Work is performed remotely, occasionally at the property, and occasionally in an
outside environment.
Typical Physical Activity
Physical Demands
Regularly involves talking or listening, standing and walking, and the use of
hands and fingers.
Frequently involves sitting, and reaching with hands and arms
Occasionally involves crouching, stooping, kneeling and/or climbing or
balancing.
Why You'll Love Working Here:
CONAM Management Corporation is more than just a job — it’s a career where you
can grow and be recognized for your expertise in Property Management. We offer a
competitive pay, comprehensive benefits package, that make working at CONAM even
more rewarding.
Our benefits include:
Medical, dental, vision insurance
Pet insurance
Life insurance and identity theft protection
Paid sick and vacation time
401(k) plan with company match
Flexible Spending Accounts (FSAs)
Employee Assistance Program (EAP)
Additional perks: Service award days, floating holiday, early earned wage
access and more
At CONAM, we pride ourselves on our culture of excellence and commitment to
fostering an inclusive, diverse, and supportive work environment.
Additional Information:
This position is contingent upon passing a background check, employment
verification, pre-employment physical, drug screening, valid driver’s license
and auto insurance.
CONAM will consider qualified applicants with criminal histories in a manner
consistent with the requirement of the law.
We are an Equal Opportunity Employer and encourage all qualified candidates
to apply.
Ready to make an impact?
If you're excited about joining a team that values your skills and offers great
benefits, click “APPLY”.
APPLICATION WINDOW: Accepting applications for a minimum of five days with the
expected date the position will close is April 9, 2025.
Pay Bands: Pay bands are established based on geographic location, internal
equity, market conditions, and candidate qualifications. We provide competitive
compensation based on experience and qualifications.