## Join Worldwide Clinical Trials
We’re a global, midsize CRO that pushes boundaries, innovates, and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers, and doers. Together, we are changing the way the world experiences CROs – in the best possible way.
Our mission is to work with passion and purpose every day to improve lives. We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day.
### About the Role
We are looking for a Senior Learning Management System (LMS) Administrator to assist Worldwide Clinical Trials departments and the LMS Support Team in all aspects of LMS administration and maintenance, as directed by the Associate Director of Learning Management Systems. You will be responsible for creating course workflows, maintaining training assignments in our LMS, providing ongoing support to the user base, and resolving LMS-related requests and issues in a timely manner.
### What You’ll Do
In this role, you will be proficient in the maintenance of our global LMS. You will create learning-related activities such as training modules, classes, courses, and learning matrices within the LMS for SOPs, work instructions, job-specific, and study-related training. You will resolve LMS queries from the end user community and maintain the LMS support center, including appropriate documentation. You will interact with Worldwide’s IT department and the software vendor to resolve issues promptly, minimizing system downtime. You will create and maintain system guidelines and FAQs to ensure consistent operation by end users. Additionally, you will provide support with retrieving training records, plans, and related documents during audits and inspections, and respond to audit and inspection training-related findings. Managing user accounts in the LMS is also part of the role, as is assisting with developing standards, processes, procedures, guidelines, and quality checks to maintain system configurations, architecture, and role-based security with consistency. You will resolve specific training problems and provide consultation on effective solutions, generate training-related reports for the business using the LMS reporting functionality, and train and mentor new team members. Leading training department projects as assigned rounds out this position.
### Skills and Experience You’ll Bring
To succeed in this role, you should have a strong working knowledge of learning management systems and their principles of operation, as well as strong knowledge of all Microsoft Office applications including Microsoft Word, Excel, and PowerPoint. Excellent written and verbal communication skills, including negotiation skills and the ability to clearly and concisely present information, are essential. You should have a strong ability to plan, strategize, manage, monitor, schedule, critique, and problem-solve, and be comfortable managing, monitoring, and scheduling support tasks according to service level agreements in the Worldwide support center. Basic project management skills, strong customer service skills, and knowledge of the CRO/pharmaceutical industry are important. You must be able to create strong working relationships, fostering a collaborative work environment, and exhibit knowledge of training concepts and methods of training. A basic ability to serve as a point of escalation to the compliance training team is needed, as is the ability to develop and deliver training on the use of the LMS to end users. Strong attention to detail, a strong sense of ownership and responsibility, and the ability to work under both the direction of others and minimal direction are required. A flexible and can-do attitude to work in a changing environment is key.
### Qualifications
A bachelor’s degree is required. You must have a minimum of 4 years of experience working with a learning management system—specifically Cornerstone or Cornerstone SBX—or relevant experience within the Pharmaceutical or CRO industry. Oral and written fluency in the English language is required. Promotion to the next level is not automatic based on years of experience; personnel are evaluated on proven competency, level of responsibility, and ability to work independently.
### Why Worldwide?
We love knowing that someone is going to have a better life because of the work we do. We are an equal opportunity employer committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.
This is a fully remote position based in Virtual India, India. You will work with a global team of clinicians, scientists, and researchers who want to make healthcare better. If you’re ready to make a world of difference, we encourage you to apply.
---
_This job was found on [bandana.com](https://www.bandana.com/?utm_source=jd_attribution&utm_medium=repost)_