NeighborWorks as a Company and an Employer
Picture yourself in a collaborative, diverse hybrid environment surrounded by
colleagues who challenge, encourage and inspire you to support mission-driven
work. This opportunity includes a competitive total rewards package with a
401(k) match of up to 12%, 11 paid holidays, generous leave (including 40 hours
of paid volunteer time) and industry-leading benefits. Begin your career with
NeighborWorks® America and gain access to our Staff Training and Education
Program (STEP), designed to support your continued growth and development. Our
benefits are structured to support a balanced, fulfilling life, empowering staff
to bring their best selves to work each day.
For over 45 years, Neighborhood Reinvestment Corp., a national, nonpartisan
nonprofit organization known as NeighborWorks America, has worked to make every
community a place of opportunity. Our network includes nearly 250 organizations
in every state, the District of Columbia and Puerto Rico. NeighborWorks America
provides grant funding, peer exchange, technical assistance, evaluation tools
and professional learning as the nation's leading trainer of housing and
community development professionals. NeighborWorks network organizations serve
their communities with affordable homes—owned and rented—financial counseling
and coaching, resident-led community building and partnerships in health,
employment and education.
We are a mission-based organization committed to building a high-performing work
culture, guided by the following core values:
We hold ourselves and each other accountable.
We act with integrity.
We lead with curiosity.
We pursue excellence with courage.
We respect, honor and celebrate each other.
We collaborate with purpose.
Work at a Glance: Help bring learning to life.
Position Summary:
This position will provide specialized instructional design, content
development, accessibility, and learning technology support across multiple
learning initiatives. The candidate will work in partnership with the Learning
Design team to support the review, revision and development of high-quality,
accessible and engaging learning experiences across modalities. Additional
duties may be assigned as needed.
Essential Duties/Responsibilities:
The Learning Experience Designer will support curriculum and digital learning
initiatives through the following core activities:
1. Course Development and Maintenance
· Develop and maintain online learning content using a range of course
authoring tools, including Articulate Rise and Storyline.
· Implement instructional design best practices to support adult learners
· Assist in the revision of existing course content based on curriculum
updates and learner feedback
· Support the design and development of courses for both VILT and ILT,
including asynchronous mini-course development.
· Assist in adapting courses for delivery across in-person, virtual
instructor-led and self-guided modalities
2. Accessibility and Quality Assurance
· Conduct accessibility reviews and remediation of course materials
· Ensure compliance with ADA, WCAG and organizational accessibility
standards
· Perform quality assurance reviews of learning materials and digital
courses
· Identify and resolve content, functionality and user experience issues
3. Learning Management System Support
· Assist in the review, update and maintenance of course content within
Thinkific
· Support course setup, testing and learner experience improvements
· Assist with troubleshooting and content updates related to LMS delivery
· Conduct course audits to ensure accuracy and consistency
4. Multilingual Content and Translation Support
· Assist with the translation and localization of learning materials using
provided tools
· Organize translated content within learning platforms and authoring
tools
5. Content Review and Continuous Improvement
· Support content standardization efforts across the course catalog
· Assist with special projects and strategic learning initiatives as
needed
6. Learning Innovation and New Modalities
· Support the development and production of mini-courses and other
emerging learning formats
· Create interactive learning assets that support application, reflection,
collaboration and problem-solving
· Assist with multimedia production and learner engagement enhancements
· Contribute to continuous improvement and innovation initiatives across
the learning portfolio
Fiscal Responsibilities: N/A
Required Minimum Qualifications:
(a) Education: Bachelor’s Degree in Education, Instructional Technology or
related areas, and/or relevant work experience
(b) Experience: 5 years of experience in education, training, learning design or
related areas
(c) Licenses, Certifications: N/A
(d) Competencies, Knowledge, Skills & Abilities:
The ideal candidate will demonstrate:
· Strong instructional design and adult learning expertise
· Experience in applying end-to-end instructional design methodologies
· Strong understanding of learner-centered design principles and their
application to creating effective user experiences
· Excellent attention to detail and quality standards
· Ability to support multiple projects and competing priorities
· Strong collaboration and communication skills
· Experience working independently in a remote environment
· Comfort learning and adapting to new technologies and processes
(e) NeighborWorks America Staff are expected to demonstrate excellence in the
following:
· Sensitivity to racial, gender, sexual orientation and cultural
differences
· Effective, respectful, and timely communications with internal and
external stakeholders
· Listening effectively, seeks and accepts feedback
· Analytic, thoughtful and strategic thinking
· Considering the mission, objectives, and goals of NeighborWorks and
demonstrating an understanding of the impact of her/his/their decisions and
behavior on the organization
(f) Technology: Microsoft Productivity Suite, Generative AI, Articulate Rise and
Storyline, LMS (Thinkific experience preferred but not required)
Preferred Qualifications:
· Experience developing courses using Articulate Rise and Storyline or
other course development tools
· Video editing experience using Camtasia and/or other multimedia
development tools
· Knowledge of accessibility standards (ADA/WCAG) and remediation
practices
· Experience working within learning management systems, preferably
Thinkific
· Familiarity with multilingual learning content development and
translation workflows
· Experience supporting professional, workforce, or continuing education
programs
· Experience developing content for both self-guided and instructor-led
learning environments
· Experience designing project-based, experiential or problem-centered
learning experiences
· Experience developing workforce, professional development or adult
learning programs
· Familiarity with blended learning, virtual instructor-led training
(VILT) and multi-modality course design
· Experience creating learning experiences that emphasize application,
collaboration and authentic assessment
Working Conditions:
(a) Travel: Travel required.
(b) Remote work environment.
Salary Range: $68,000-$95,000
The salary offered for the role will be based on a variety of factors, including
geographic location, internal equity, and the candidate’s
qualifications/professional experience.
Special Provisions: N/A
Requisition Close Date: November 3, 2026, 5 p.m. ET
The use of artificial intelligence (AI) tools is strictly prohibited as
candidates seeking employment with NeighborWorks America engage in our interview
process. Prohibited uses of AI include but are not limited to, drafting and
submitting misleading resumes, using or referencing AI-produced answers during
any portion of our interview process, or using an AI notetaking tool. Candidates
are welcome to take notes, but using AI is not permitted. Prohibited use of AI
during the interview process will result in immediate disqualification. In
compliance with the American with Disabilities Act, NeighborWorks America will
consider reasonable accommodations requested by candidates seeking employment
with our organization.