Learning & Enablement Consultant
About Us
- At Toolio, we’re on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it.
- Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been more important.
- Toolio’s cloud-based merchandise planning platform was built to help the next-generation of retailers automate critical workflows, gain real-time insights, and make faster, data-driven merchandising decisions.
- Toolio is trusted by 100+ leading brands and retailers including Rothy’s, Knix, Filson, Tommy John, Peloton and more.
- Location: Remote
The Opportunity
- Toolio is expanding, and we are seeking a Learning & Enablement Consultant who has a strong planning background and understands the workflows needed to be successful.
- We want someone who connects dots, asks why things work the way they do, and genuinely likes understanding how a system fits together.
- You will contribute directly to the content, help articles, and webinars that support the full customer journey.
- This is an execution-focused role for someone who cares as much about why a customer should use a feature as how to click through it.
- Every training you help build should end with a customer who can answer: how do I apply this to my business tomorrow?
- You'll work closely with customer success and product to make sure customers walk away confident and capable.
- This is a strong fit for someone who wants to build the discipline of customer education at a growing SaaS company, with real ownership over the materials and programs that shape how thousands of users experience the product.
Ideal Candidate
- Experience in Retail Planning or Merchandising with a strong grasp of Open-to-Buy, Assortment Planning, and Allocation concepts.
- You’re confident presenting planning or merchandising concepts to stakeholders at all levels and can tailor your message to each audience.
- You’re passionate about the changing retail landscape and realize the role that technology plays in helping retailers succeed in the future state of retail
- You believe that spreadsheets are a thing of the past, and planning and merchandising deserve better tools and technology to help them make faster, data-driven decisions
- You want the ability to leverage your planning and merchandising knowledge in a new and exciting that will allow you to help other retailers succeed
- Appetite to work in a fast-paced startup environment and wear multiple hats.
- You are comfortable moving quickly, wearing multiple hats, and embracing a role that extends far beyond traditional retail planning responsibilities.
- Familiarity with merchandising techstacks and integrations like (Blue Yonder/JDA, O9, Netsuite, Snowflake, Shopify) is a big plus.
- Comfortable building and maintaining structured content: training decks, help articles, certification materials, and webinar programs, and keeping them current as the product changes.
- A strong cross-functional collaborator who partners naturally with Solution Consulting, Customer Success, Sales, and Product.
What You'll Do
- Training Delivery & Content
- Deliver live and recorded training for customers, partners, and internal teams; maintain Toolio Academy courses, assessments, and certifications.
- Contribute to and help maintain the centralized training content library, help center articles, and webinar materials.
- Update training content to reflect new features and best practices.
- Post-Live Customer Engagement
- Stay engaged with live customers post-implementation, serving as a second chair or delivering targeted training.
- Observe how training lands in practice, identify where confusion or gaps show up, and feed those insights back into the content library and help center.
- Internal Enablement & Cross-Functional Partnership
- Support internal training sessions for Solution Consulting, Customer Success, Sales, and Support so the field is trained on new features.
- Continuous Improvement
- Gather feedback from customers and internal teams, and route it into the training content and help center review process.
- Support pre-release testing of new features against training materials, help articles, and Academy content.
- Help track core enablement metrics, including training completion, session satisfaction, and post-training feature adoption, to show what's working and what needs to evolve.
Our Company And Founders
- Toolio is a global operation with headquarters in NYC and offices in Turkey, built by an ex-Walmart team of second-time entrepreneurs and backed by top VCs and apparel industry executives.
- Our founders, Berk and Eytan, are serial entrepreneurs who have worked together for almost 10 years.
- Their previous company, Stylr, was acquired by Walmart Labs in 2014.
- Over a successful 5 year tenure at Walmart, they lead teams that delivered various groundbreaking products like Sam’s Club Scan & Go and Walmart Pay which reach millions of users and process billions of dollars each year.
- During this time, Berk and Eytan observed how the tools used by planners and merchants were years behind the technology they had built for consumers.
- So they set out on a mission to change this by building a modern merchandising platform, Toolio.
- We are an equal opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.