About Matter Health
Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.
Total Healthcare. Where you live.
About the Role
Matter Health is seeking an experienced Learning Design & Delivery Manager to own role-based learning across our clinical and non-clinical teams.
In this position, you will design curricula, personally deliver training, manage our learning management system, partner with leaders to measure whether learning is improving performance, and make changes when it is not. You will also help maintain SOPs and ensure employees receive accurate, current information as our organization evolves.
This is not a back-office, design-only position. You will spend time with frontline employees, observe how work is performed, collaborate directly with clinical and operational leaders, and travel to Matter Health’s markets to support training and new-market launches.
The ideal candidate is an experienced, hands-on Learning and Development professional who enjoys building from the ground up, working through ambiguity, solving performance problems, and seeing their work reflected in employee success.
Responsibilities
Design and build role-based curricula for clinical and non-clinical teams using adult-learning principles and clearly defined performance outcomes
Develop onboarding programs that combine orientation, role-specific learning, structured on-the-job training, and ongoing performance support
Personally deliver engaging in-person and virtual instructor-led training for employees with different roles and experience levels
Translate complex clinical and operational information into clear, accessible, and practical learning materials
Partner with subject-matter experts and business leaders to extract knowledge, validate content, and keep training aligned with current operations
Own the learning management system, including content organization, training assignments, completion tracking, reporting, and learner records
Write, organize, and maintain SOPs, job aids, training materials, and other knowledge resources
Monitor new-employee progress during the first 90 days and partner with managers to identify and address performance concerns early
Evaluate training effectiveness through assessment results, field observation, work-product review, learner feedback, and post-training performance
Diagnose why learning is not producing the intended outcome and implement targeted improvements, retraining, coaching, or performance support
Provide one-on-one and small-group coaching to employees who require additional support
Spend regular time in the field shadowing frontline employees to understand how work is actually performed
Travel nationally to support new-market launches, in-person training, field observation, and retraining needs
Support employees and leaders through changing processes, systems, SOPs, and performance expectations
Participate in cross-functional meetings to anticipate business changes and identify learning needs before they become urgent
Use learning technologies, including appropriate AI-enabled tools, to create engaging and effective learning solutions
Qualifications
Bachelor’s degree in Business, Human Resources, Education, Organizational Development, Instructional Design/Technology, or a related field
Five or more years of professional Learning and Development experience with demonstrated ownership of both design and delivery
Proven experience building role-based curricula from the ground up—not solely updating existing materials
Experience personally facilitating training in both in-person and virtual environments
Direct LMS ownership or administration experience
Healthcare-industry experience; clinical depth is not required, but an understanding of the healthcare environment is essential
Experience writing and maintaining SOPs, job aids, and knowledge-management resources
Strong knowledge of adult-learning principles and instructional-design practices
Experience measuring training effectiveness and evaluating employee performance after training
Experience partnering with subject-matter experts and leaders across different departments
Experience supporting organizational or process change in a fast-moving environment
Proficiency with learning technologies, including practical use of AI-enabled tools
Strong written, verbal, facilitation, organization, and relationship-building skills
Ability to work independently, manage competing priorities, and adapt as business needs change
Executive presence and credibility with senior leaders
Willingness and ability to travel nationally and spend regular time with frontline teams
Preferred Qualifications
Formal adult-learning, instructional-design, or performance-improvement certification through ATD, ISPI, or a similar organization
Experience designing training for clinical, field-based, or highly regulated roles
Experience supporting new-market or organizational launches
Experience designing learning for roles beyond a single department or function
Experience using learner and performance data to improve curricula and training delivery
What Success Looks Like
Building practical, role-based learning that reflects how work is actually performed
Delivering engaging training that prepares employees to succeed in their roles
Maintaining an organized, accurate, and current LMS and learning-resource library
Establishing strong working relationships with clinical, operational, and corporate leaders
Identifying learning and performance gaps before they become larger business problems
Helping new employees reach proficiency more quickly
Using employee-performance data and field observations to continuously improve learning
Supporting consistent training across Matter Health’s markets
Operating as a proactive business partner—not simply responding to training requests
Remaining flexible, collaborative, and hands-on as organizational needs evolve
Work Location
This is a hybrid position based in either Nashville or Memphis, Tennessee. Team members are expected to work onsite approximately three days per week.
National travel and regular time in the field are required to observe frontline teams, support new-market launches, and deliver in-person training.
Why Matter Health
We believe where someone lives should never determine the healthcare they receive. Every team member at Matter Health plays an important role in expanding healthcare access for older adults living in affordable housing communities.
In this position, your work will directly influence how our employees learn, perform, and support the people and communities we serve.
If you are an experienced and passionate Learning and Development professional who enjoys designing it, building it, delivering it, measuring it, and improving it, we want to meet you.
Total Healthcare. Where you live.
Working at Matter Health
We are committed to supporting the whole person—at work and beyond. Full-time team member benefits begin the first of the month following your start date.
Health & Wellness
Medical, dental, and vision coverage
Employer-funded HSA and FSA options
Employer-paid life and disability insurance
Voluntary illness, accident, and hospitalization coverage
Access to Matter Health’s in-person and virtual care services
Financial Security
Competitive compensation
401(k) with company match beginning at Day 60
Access to financial-wellness resources
Time Away
Up to four weeks of Paid Time Off
10 paid company holidays
Two volunteer days annually
Equal Opportunity Employer
is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.
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