LEARNING DELIVERY SPECIALIST
Location: Remote
Employment Type: Full Time
WHAT YOU’LL ACTUALLY DO
- Conducts new hire, program revision and remedial training following instructional guides
- Evaluates trainee performance
- Provides written evaluations of employee performance to management as required
- Maintains positive, consistent communication with departments and corporate staff
- Reports on progress of assigned projects to Training Manager
- Maintains ongoing dialogue with department heads as needed
- Maintains accurate training records
- Required to take a minimum of six hours of phone time per month to maintain product knowledge and proficiency.
- Perform other duties as assigned
WHAT’LL SET YOU UP FOR SUCCESS
- Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
- Two (2) years’ experience in training and/or customer call center experience.
- Demonstrated knowledge of adult learning techniques and best practices in training delivery
- Demonstrated knowledge of specific account provisions, products, and policies
- Ability to communicate effectively both orally and in writing
- Excellent listening skills
- Demonstrated proficiency of presentation skills
- A wide degree of creativity and latitude is expected
- Knowledge of Microsoft Word, Excel, and PowerPoint
Work Environment:
- Ability to work in a fast paced, ever changing environment
Physical Demands:
- Some domestic travel
- Ability to stand while conducting training classes
- Ability to travel to centers to deliver training or to monitor, evaluate and coach team members
WHY ALORICA?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
- Competitive base pay with performance-driven incentives
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Real opportunities to grow within a global organization
- Access to our employee assistance program
- A collaborative, inclusive culture where innovation happens
Our Values
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaUSA #AloricaJobs
Why Alorica?
- Comprehensive health coverage — medical, dental, and vision for you and your family
- Career growth — 80% of our promotions come from within; your path upward starts here
- Alorica University — free access to learning resources, leadership tracks, and certifications
- Tuition reimbursement — we invest in your education, not just your work hours
- Mental health support — Employee Assistance Program and wellness resources
- Great Place to Work® Certified — recognized globally for our culture and employee experience
Equal Opportunity Employer
Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
High school diploma or GED required; associate degree preferred. Requires 2 years of training or call center experience, adult learning knowledge, presentation skills, communication skills, and Microsoft Office proficiency.
Key Responsibilities
- conducting training
- evaluating trainees
- maintaining records
Skills & Tools
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Job Details
- Category: Human Resources
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- Tuition reimbursement
- Retirement plan
About Alorica
A global customer experience company providing contact center and business support services. — Industry: Business Operations