Job Description:
• Support day-to-day operations of the CIC team by completing projects, providing workflow guidance, technician training, and operational support
• Serve as a resource for technicians and assist leadership with workload coordination
• Support Facility Formulary Therapeutic Interchange and Third-Party Therapeutic Interchange responsibilities, including reporting, audit support, quality assurance checks, and ongoing monitoring
• Support OmniDX to OASIS FFTI and TPTI conversion efforts, including pulling forms from Omniview, activating FFTI and TPTI, and tracking conversion activities
• Review pharmacy stock and coordinate with pharmacy purchasing to address stocking needs or gaps
• Partner with IT teams on reporting needs, system and reporting troubleshooting, and resolution follow-up
• Use OASIS, OmniDX, MicroStrategy, Salesforce, Omniview, and other Omnicare systems for reporting, research, workflow support, and operational follow-up
• Provide guidance, coaching, and mentoring to technicians
• Train and support technicians by reinforcing standard operating procedures, best practices, and process expectations
• Participate in team meetings, process improvement initiatives, and special projects
• Support other CIC areas as needed, including customer service, faxing, order processing, prior authorizations, and medication therapy management support
Requirements:
• Minimum of two years of relevant pharmacy technician experience
• Active pharmacy technician license or registration in good standing in the state where the candidate resides
• Demonstrated knowledge of applicable workflows, systems, policies, and procedures
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• Ability to mentor, train, and support team members while maintaining professionalism and confidentiality
• Proficiency with computer systems and standard office applications
• Microsoft Excel experience, including the ability to organize, review, and analyze data to support reporting and tracking
• Ability to identify issues, research information, and recommend practical solutions
• High school diploma or GED required
• Ability to work the assigned schedule and remain available during standard operating hours
• Ability to maintain a suitable remote work environment supporting confidentiality, productivity, and business requirements
Benefits:
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility