Lead Technical Consultant - ITOM
As a Lead Technical Consultant - ITOM , you will provide technical guidance during workshops and assist in the creation and refinement of stories. You will configure the stories during sprints while sharing knowledge and ServiceNow leading practices with Platform Administrators.
Responsibilities:
Data Clean-up
Refine Technical Service Offerings and Dynamic CI Group support/change/managed by assignments
Establish duplicate identification rules and remediation templates for priority CI classes
Remediate Computer CI data flapping through IRE rule and naming standard adjustments
Provide error handling reporting for data clean-up activities
Re-configuration
Configure orphan and staleness rules for Principal CI Classes in scope
Refine reconciliation and data refresh rules for Computer and Server classes
Establish attribute precedence across authoritative data sources
Enable MID server outage alerting and operational readiness documentation
Lifecycle & Data Governance
Recommend solutions for CI onboarding and retirement across Principal Classes
Configure data certification and attestation policies for priority CI classes
Enable LeanIX integration to align Business Application retirement downstream
Catalog, Automation & Ownership
Deliver catalog items for CMDB support and Service Instance requests
Provide high-level documentation and knowledge transfer for custom pattern creation
Provide high-level documentation for data error remediation processes
Recommend location data cleanup approach for priority CI classes
Establish Data Manager role and group framework for CI class owners
Requirements:
Required Skills:
IT Operations
Configuration Management Database (CMDB)
ServiceNow
Reporting
Business Software
Certifications Required: CSA, CIS - Service Mapping, CMDB, CSDM