Requirements
Required – Technical Skills
- 5+ years of experience in Business Analysis.
- Minimum 2 years of experience in a leadership or people management role.
- Strong expertise in Salesforce business process design and optimization.
- Experience with Salesforce configuration tools:
- Salesforce Flows
- Process Builder
- Validation Rules
- Lightning App Builder
- Experience gathering, documenting, and validating business requirements.
- Experience creating user stories, process maps, and functional documentation.
- Knowledge of Salesforce Knowledge and Experience Cloud.
- Understanding of security configurations and access management within Salesforce.
- Experience supporting KPI reporting and performance tracking initiatives.
Required – Soft Skills
- Strong leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- Strategic thinking and decision-making capabilities.
- Problem-solving and analytical mindset.
- Ability to work effectively with cross-functional teams.
- Strong organizational and prioritization skills.
- Ability to manage multiple projects and competing priorities.
- Results-oriented with a focus on business value and ROI.
Nice to Have (Technical Skills)
- Master's degree in Business Administration, Information Technology, Computer Science, or a related field.
- Experience with DocuSign.
- Experience with ZoomInfo.
- Experience with Salesloft.
- Salesforce certifications are highly preferred.
- Experience in business process automation and digital transformation initiatives.
- Knowledge of Agile methodologies (Scrum, Kanban).
Core Responsibilities
- Act as the subject matter expert for Salesforce process redesign and optimization.
- Lead the design and documentation of business processes and system workflows.
- Collaborate with technical teams to configure Salesforce solutions.
- Develop, review, and validate business requirements and user stories.
- Support KPI reporting and project performance tracking.
- Drive adoption and best practices for Salesforce Knowledge and Experience Cloud.
- Ensure proper security and access configurations for internal and external users.
- Partner with teams across GTM, Customer Care, IT, Finance, and other departments.
- Deliver innovative solutions and proof-of-concepts that support business transformation and automation initiatives.
- Identify opportunities to improve process efficiency, scalability, and business performance.
Required Language
- English: Advanced (B2+ / C1)
Location
- Colombia or India
Work Model
- Hybrid or Remote (based on business requirements).
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