Chronic Care Link
Connected Care. Better Outcomes.
At Chronic Care Link, we partner with physician practices to extend care beyond the office through Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). Our team supports patients between visits, helping improve health outcomes while reducing the administrative burden on providers.
We are building a collaborative, patient-centered care team that believes meaningful relationships, proactive outreach, and exceptional service lead to better outcomes. As a Lead Patient Care Coordinator, you will play an essential role in supporting patients throughout their care journey while collaborating closely with providers and fellow team members in a fully remote environment.
Because we are a growing organization, we value team members who are adaptable, enjoy learning new skills, and are comfortable working across multiple aspects of patient care. Cross-training is part of our culture, allowing our team to support enrollment, care coordination, and remote patient monitoring while creating opportunities for professional growth.
Position Summary The Lead Patient Care Coordinator serves as both a primary point of contact for patients enrolled in Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs and the day-to-day operational lead for the Patient Care Coordinator team. In addition to managing an assigned patient caseload, this role provides guidance, coaching, and operational support to team members while promoting consistent documentation, workflow compliance, quality standards, and an exceptional patient experience.
The ideal candidate is an experienced healthcare professional with strong leadership, communication, and organizational skills who thrives in a collaborative, fast-paced remote environment. As a growing organization, the Lead Patient Care Coordinator plays a key role in supporting onboarding, cross-training, quality improvement, and continuous operational excellence while contributing directly to patient care.
Leadership & Team Support
· Serve as the day-to-day operational lead for the Patient Care Coordinator team.
· Provide coaching, mentoring, and ongoing support to Patient Care Coordinators.
· Assist with onboarding and training of new team members.
· Serve as the first point of escalation for operational questions and workflow support.
Quality & Compliance
· Monitor documentation quality and ensure adherence to established documentation standards.
· Conduct routine quality reviews of patient interactions and medical record documentation.
· Ensure organizational workflows, policies, and standard operating procedures are consistently followed.
· Identify workflow gaps and recommend process improvements to leadership.
· Monitor productivity, patient engagement, and quality metrics and provide coaching as needed.
Operational Oversight
· Assist with daily workload balancing and work queue management.
· Support scheduling and coverage to ensure timely patient outreach.
· Partner with leadership to implement new workflows, training initiatives, and operational improvements.
· Assist with quality audits and corrective action planning when necessary.
Patient Care Responsibilities
· Manage an assigned patient caseload while delivering high-quality care coordination and an exceptional patient experience.
· Coordinate patient enrollment, onboarding, education, and ongoing engagement for CCM and RPM programs.
· Conduct inbound and outbound patient outreach while building trusted patient relationships.
· Collaborate with providers, practice staff, and internal teams to ensure continuity of care and timely resolution of patient needs.
· Meet established productivity, quality, documentation, and patient engagement standards.
· Identify barriers to care, patient concerns, or changes in condition requiring clinical review and escalate appropriately through established workflows.
· Maintain compliance with HIPAA, organizational policies, and documentation standards.
Required Qualifications
· High school diploma or equivalent required.
· 4+ years of healthcare operations, care coordination, or care management experience.
· Demonstrated ability to coach, mentor, and support team members while maintaining individual performance expectations.
· Strong knowledge of documentation standards and workflow compliance.
· Experience monitoring productivity and quality metrics.
· Experience using electronic health records (EHR/EMR) systems.
· Ability to prioritize competing operational needs while supporting a high-performing team.
· Proficiency with Microsoft Office, web-based applications, and the ability to quickly learn new healthcare technology platforms.
Preferred Qualifications
· Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred.
· 1+ years of team lead, mentoring, training, or supervisory experience.
· Current or previous Medical Assistant experience; CMA or RMA certification preferred but not required.
· Experience with CCM and/or RPM.
· Experience working with Medicare patients.
· Bilingual (Spanish/English).
Remote Work Requirements
· Ability to work independently in a fully remote environment while maintaining productivity, professionalism, and schedule adherence.
· Reliable high-speed internet connection. Verification of internet speed may be required during the hiring process.
Compensation & Schedule
· Competitive hourly compensation of $27.00–$31.00 per hour, based on experience and qualifications.
· Part-time position (approximately 20–30 hours per week) with the opportunity to transition to full-time as the organization continues to grow.
· Monday through Friday during standard Eastern Time business hours. Specific schedules will be determined based on business needs.
· Fully remote within the United States.
Benefits
· Paid training and structured onboarding.
· Collaborative, team-oriented culture.
· Direct collaboration with organizational leadership in a growing healthcare company.
· Cross-training opportunities across multiple operational functions to support professional growth.
· Performance-based recognition and career advancement opportunities.
· Opportunity to transition into a full-time position as the organization grows.
· Eligibility for additional company-sponsored benefits upon transition to full-time employment.
Pay: $27.00 - $31.00 per hour
Benefits
• Opportunities for advancement
• Paid training
Work Location: Remote