For our client, we are looking for a Lead Functional Consultant (ServiceNow) to join their team in Poland.
About the company
Our client is a global digital solutions company headquartered in Austin, Texas, founded in 1993. With over 13,000+ associates and 1,100+ projects across the USA, Europe, APAC, and LatAm,creates bold, impactful, and innovative solutions. The Low Code Platforms Practice focuses on building cross-industry solutions using platforms such as ServiceNow, Pegasystems, and Microsoft Power Platform, delivering advisory and implementation services aligned with industry best practices.
Requirements
- Proven experience in implementing and optimizing ServiceNow solutions (preferably CSM and Integrations)
- Deep understanding of ITIL-based processes
- Excellent facilitation, communication, and presentation skills
- Strong analytical, problem-solving, and process design abilities
- Experience in project management and end-to-end delivery
- Telecom or enterprise IT experience is a plus
- Ability to produce high-quality documentation and process maps
- Professional fluency in English
What you will do
- Lead design, implementation, and optimization of ServiceNow solutions (including CSM and CMDB)
- Analyze and improve existing processes using ServiceNow best practices
- Gather, document, and validate functional and technical requirements
- Translate requirements into user stories, use cases, and process flows
- Create and deliver training materials and sessions for end-users and admins
- Provide ongoing support and recommendations to enhance platform adoption
- Communicate complex technical topics to non-technical stakeholders
- Coordinate cross-functional teams to ensure on-time, on-budget delivery
What the company offers
- Full-time engagement for 7 months (with possible extension)
- Start date: Asap
- Location: Poland (remote)
- Work environment: Innovative, global, and collaborative culture
- Contract type: B2B
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