Lead Customer Success Manager

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EWHO IS INVENCO by GVR%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3EInvenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 %26amp; GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.%3C/span%3E%3C/span%3E%3C/p%3E
%3Cp%3E%3Cspan style=%22font-size:12px;%22%3EAt %3Cstrong%3EInvenco by GVR,%3C/strong%3E we are redefining the future of fuel retail and convenience technology through innovative, customer-driven solutions. We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team — someone who thrives at the intersection of technology, business strategy, and relationship management. In this high-impact role, you will serve as a trusted advisor to our most valued enterprise customers, championing their success by aligning our cutting-edge solutions with their long-term business goals, driving measurable outcomes, and fostering deep, lasting partnerships. If you are passionate about delivering exceptional customer value, influencing product innovation, and leading with a customer-first mindset, we want to hear from you.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:12px;%22%3E%3Cstrong%3EWHAT YOU WILL DO:%26nbsp;%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Analyze customer operational and business data to provide recommendations that improve performance, optimize solution utilization, and support fuel management and environmental operations objectives.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Ensure customers achieve their desired business outcomes and recognize the value delivered by Invenco by GVR solutions through ongoing adoption, engagement, and success planning.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Identify and drive growth opportunities within assigned accounts, including expansion, cross-sell, and upsell initiatives that align with customer objectives.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Provide leadership within the Customer Success organization by sharing best practices, mentoring team members, and contributing to continuous process improvement initiatives.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:12px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Up to 20% travel%3C/span%3E%3C/p%3E
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WHO YOU ARE
•    10+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required
•    5+ years experience support enterprise / Tier 1 customers
•    You’ll give us goose bumps if you have experience and/or a degree in both a technology and marketing field
•    Fuel Management experience in Logistics and Invoice Reconciliation preferred
•    It’s a plus if you have you worked with in a SaaS environment with CRM tools
•    A bachelor’s degree is preferred, but not required.
•    A Master’s degree is preferred, but not required.
BEHAVIORAL COMPETENCIES
•    Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives. 
•    Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 
•    Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
•    Action Orientated – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
•    Plans & Aligns – planning and prioritizing work to meet commitments aligned with organizational goals.
 The base compensation range for this position is $96,800 to $124,600 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
 

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. 

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WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!

#LI-AB1 #LI-Remote

Job Details
Organization: Invenco by GVR
Job: Customer Support
Primary Location: North America-United States-Virtual-Virtual
Other Locations: North America-United States-NC-Greensboro
Schedule: Full-time

Requires 10+ years with a software company, 5+ years supporting enterprise customers, and experience in customer success, account management, marketing, or technology. Bachelor's degree preferred; fuel management and SaaS experience are pluses.

Key Responsibilities

• advising customers
• driving retention
• mentoring teammates

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — United States or Greensboro
• Salary: USD 96,800 – 124,600 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan
• Generous parental leave

About Invenco by GVR

A global technology provider delivering connected solutions for fuel retail, convenience stores, fleet operators, and automotive services. — Industry: Information Technology