Lead Business Process Consultant
Introduction:
The Lead BPC EA is a key role in the Tx/SPM workflow, responsible for providing expert Enterprise Architecture support, running workshops, documenting stories, and providing advisory guidance to the team. This role plays a critical part in defining and aligning current processes towards improvement and aligning with ServiceNow leading practices.
Responsibilities:
Run workshop sessions to gather requirements and align processes
Document stories and user stories for the team
Demonstrate solutions and provide advisory support
Provide prescriptive EA guidance and push back on poor requirements
Simplify workflows and create user stories
Facilitate the definition and alignment of current processes towards improvement
Advise the Product Owner(s) on story creation, ranking, and future roadmap plans
Requirements:
Required Skills:
CSA certification
EA (APM) certification
Experience with ServiceNow
Experience in leading workshop sessions
Ability to provide advisory support and guidance
Understanding of Enterprise Architecture principles
Experience with aligning processes towards improvement