To drive customer success and maximize ROI through AI-powered Quality and Analytics solutions, the full-time Lead Business Consultant will manage consulting projects, create business cases, and build long-term relationships with clients while working remotely.
Key Responsibilities:
Lead consulting projects to enhance process improvement and ensure business readiness for optimal solution adoption Develop and own business cases for customers, securing stakeholder buy-in and managing senior relationships Deliver expert guidance and strategic recommendations to clients, ensuring measurable business improvement Required Qualifications: 8+ years of consulting experience in CX strategy, contact center transformation, and analytics Proven success in leading consulting engagements that deliver measurable business value through technology solutions Strong understanding of CCaaS, analytics, and AI applications in customer experience Familiarity with NICE Interaction Analytics, Nexidia, or comparable platforms is required Ability to create and deliver polished presentations to diverse audiences using Microsoft PowerPoint
Experience: 8 years required