Requisition ID 176633 - Posted
Job Summary
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L2 should have overall 5+ years of experience & 2+ years of experience in Microsoft Teams,
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MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment
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Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical
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Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.
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OneDrive, SharePoint administration
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Troubleshoot Teams client issues.
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Troubleshoot meeting creation and scheduling issues.
Key Responsibilities
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L2 should have overall 5+ years of experience & 2+ years of experience in Microsoft Teams,
-
MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment
-
Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical
-
Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.
-
OneDrive, SharePoint administration
-
Troubleshoot Teams client issues.
-
Troubleshoot meeting creation and scheduling issues.
Skill Requirements
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5+ years’ experience on Microsoft Teams with Enterprise Voice is must
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Experience on AudioCodes/Sonus Gateways/Downstream SBCs
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Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams
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Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations.
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Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.
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Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
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Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
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Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
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Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
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Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
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Good knowledge on Active Directory & Domain Services, Certificate Authority
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Knowledge on Windows, PowerShell & PowerShell Scripting
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Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
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Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)
Other Requirements
REQUIREMENTS:
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Solid administration and analytical skills focused on Office 365 and MS Teams
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Understanding of Interop of Cisco WebEx endpoints (OnPrem/Cloud Registrations)
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Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:
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Webcasting and Live Event Support (>1k user )
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MS Teams – Live Events, MS Stream
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Video on Demand, eCDN , Conferencing Solutions
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Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc.
PROFESSIONAL SKILL REQUIREMENT
1. Ability to work in large teams and manage project milestones
2. Excellent communications, presentation, and Problem-solving skills
3. Ability to develop requirements based on client inputs
4. Ability to work effectively in a remote, virtual, global environment.
5+ years overall experience with 2+ years in Microsoft Teams, including Enterprise Voice, Skype, O365, SharePoint, OneDrive, AudioCodes/Sonus gateways, PowerShell, Active Directory, and ITIL.
Key Responsibilities
- administering Microsoft Teams
- troubleshooting client issues
- designing voice solutions
Skills & Tools
Microsoft Teams, Skype, Microsoft 365, OneDrive, Microsoft SharePoint, AudioCodes, Sonus, PowerShell, Active Directory, Cisco WebEx, Polycom, Yealink, Microsoft Stream
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — India
- Languages: English
About HCLTech
A global IT services and technology company delivering AI, engineering, and cloud solutions. — Industry: Information Technology