This is a remote position. Candidates must reside within 50 miles of office
location at 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006.
Two shifts:
1st shift: Tuesday - Saturday 6:00am - 2:30pm CST
1st shift: Saturday - Wednesday 6:00am - 2:30pm CST
Dispatcher Essential Duties and Responsibilities:
Dispatches all orders for services to field service personnel within fifteen
(15) minutes of order entry.
Job Requirement is to operate and utilize tools required to complete duties
assigned: general computer use and operations, Nextel/Motorola/Blackberry
operations and programming, general office skills necessary to complete
assigned tasks, properly.
Control and oversee that cases are properly dispatched and completed, picked
up and processed, according to all policies and procedures given.
Review, organize, and distribute all cases using common knowledge of coverage
areas, properly utilizing the available on-duty scheduled Phlebotomists.
Ability to conduct full tracking skills and case follow-up of all assignments
dispatched throughout the entire shift, on a daily basis. Must control full
completion of all work assignments that are given, also providing assistance
to assure completion, where needed, to provide excellent service to our
facilities.
Completes preparation of multiple Phlebotomist’s daily work assignments
(printout), and continues communication throughout the shift, tracking and
possible re-routing, if necessary.
Work cooperatively and fully communicate verbally with Area/ Regional
Phlebotomy Management, Logging area, Stat Tracking, Customer Service, Call
Center, Redraw department and Courier services, to ensure case completion,
throughout entire shift.
Lab Dispatcher will accommodate various facility special requests, honor high
priority facility laboratory orders, expedite urgent cases conducting
constant follow up, and maintain a positive attitude to connecting parties to
insure excellent customer service is being provided.
Must be able to provide detailed written documentation of issues that occur,
throughout the shift. It may be necessary to conduct mild investigations of
situations, or conduct trouble shooting, or oversee an immediate handling of
an unexpected problem. The Laboratory Dispatcher must do whatever it takes to
provide productive and efficient lab services to satisfy our customers and
facilities.
Notifies Dispatch Manager of any issues that are difficult to control,
immediately.
Identifies and pursues self-improvement needs, adapt to changes when
proposed.
Perform other duties as assigned, help out when attendance issues arise
within the office, maintaining positive attitude during crisis and engaging
in daily teamwork with minimal encouragement. Dispatch is responsible for
help in decreasing high levels of stress.
Full assistance of high-volume important phone calls, from our facilities,
phlebotomists, in house calls requesting dispatch assistance, employees
out-in-the-field allowing others to complete their tasks and handle their
required duties, as well.
REQUIRED SKILLS:
1. High School Graduate or GED.
2. Proficient to expert use of Microsoft Office software.
3. Ability to communicate clearly, both in listening and confirming the message
received, and in relaying clearly all necessary information to ensure
effective response.
4. Ability to focus on the task at-hand in a busy, call center environment
Work-From-Home Requirements:
1. Must have private workspace, free from external sounds and distractions.
Must meet safety checklist requirements.
2. Must have high speed internet connection to support VoIP communications.
Fiber or Cable is recommended. DSL and Satellite connections are not
recommended.
3. Must successfully pass TridentCare's Network Performance Test. Must have
access to a PC that can run this test. (Not Chromebook).