About the Role
XTIUM is looking for an L2/L3 Cloud Implementation Engineer to deliver and support Microsoft, Citrix, Microsoft 365 and Azure solutions for our customers. You will take escalations from the L1/L2 service desk, resolve complex incidents, and carry out hands-on implementation, migration and optimisation projects. You will work closely with L3 architects and customer technical teams, and act as the technical point of contact for day-to-day change and delivery work.
What You Will Do
Microsoft Azure:
- Deploy and support Azure IaaS and PaaS: virtual machines, VNets, NSGs, load balancers, storage accounts, Azure Backup and Site Recovery.
- Build and manage hybrid connectivity: Site-to-Site VPN, Azure Firewall and DNS.
- Configure Azure Monitor, Log Analytics, Defender for Cloud, Azure Policy and RBAC.
- Support Azure Virtual Desktop (AVD) host pools, images, FSLogix and scaling plans.
Citrix:
- Implement and support Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS: Delivery Controllers, StoreFront, Studio, machine catalogues, Delivery Groups and policies.
- Build and maintain master images (MCS), profile management, Workspace Environment Management and application layering/delivery.
- Deploy, configure and troubleshoot Citrix ADC (NetScaler) and Gateway: load balancing, SSL/TLS profiles, authentication (LDAP, SAML, OAuth/OIDC), responder policies and HA.
- Use Citrix ADM for configuration jobs, StyleBooks, certificate management and analytics.
- Troubleshoot ICA/HDX, logon performance and connectivity using Director and related tools.
Microsoft Infrastructure
- Support Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, Group Policy and PKI (AD CS).
- Maintain file services, patching (WSUS / Intune / Azure Update Manager)
- 3+ years' experience in an ICT support or infrastructure environment.
- Strong 2/3rd line troubleshooting and problem-solving skills.
- Good knowledge of Microsoft 365, Azure, Entra ID, Active Directory and Group Policy.
- Experience supporting Windows devices and Microsoft environments.
- Good understanding of networking, including DNS, DHCP, VPNs and routers.
- Experience with device management, deployment and IT service management systems.
- Knowledge of PowerShell, security and system monitoring.
- Experience contributing to IT projects, including technical implementation, planning and reporting.
- Strong customer service, communication and organizational skills.
- Ability to prioritize workload, work under pressure and take ownership of issues.
- Self-motivated, collaborative and committed to ongoing learning.
Service Delivery
- Own L2 incident, problem and change tickets in line with SLAs (ServiceNow)
- Produce clear technical documentation: HLD/LLD inputs, build guides, runbooks and handover notes.
- Escalate to and collaborate with L3 and vendor support (Microsoft, Citrix), and mentor L1 colleagues.
- Take part in on-call and out-of-hours maintenance windows where required
What Qualifies You
Required Skills and Qualifications
- 3 to 5 years in an L2 or implementation engineering role in a managed services or enterprise environment.
- Hands-on Azure and Microsoft 365 administration.
- Strong Active Directory, Entra ID, Group Policy and Windows Server skills.
- Practical Citrix CVAD/DaaS experience, with working knowledge of Citrix ADC/NetScaler (CLI and GUI).
- Good networking fundamentals: TCP/IP, DNS, TLS/PKI, VPN, firewalls and load balancing.
- PowerShell scripting and automation.
- Strong troubleshooting skills, clear written and spoken communication, and a customer-first attitude.
Desirable
- Microsoft certifications (preferred): AZ-104, MS-102, MD-102, SC-300, AZ-140, AZ-700.
- Citrix certifications(preferred): CCA-V / CCP-V, CCA-N (ADC).
- ITIL Foundation.
- Experience in a multi-customer MSP environment.
Technology Coverage
Azure: VMs, VNets, NSGs, Azure Firewall, ExpressRoute, Backup, Site Recovery, Monitor, Defender for Cloud, Policy, AVD
Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, Purview
Identity: Entra ID, Entra Connect, Conditional Access, PIM, SSO, MFA, AD DS, AD CS
Citrix: CVAD / DaaS, StoreFront, Director, WEM, PVS / MCS, ADC (NetScaler), ADM
Windows Infrastructure: Windows Server, GPO, DNS, DHCP, Hyper-V, VMware, WSUS, SCCM
Automation: PowerShell, Azure CLI, Bicep, Terraform, ARM
is an equal opportunity employer.
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