Your mission
- First point of contact for customer inquiries
- Clear, friendly, and structured communication with customers
- Analysis and resolution of incoming customer support tickets
- Support with questions regarding software configuration
- Identification of issues and collection of relevant technical information
- Recognizing when escalation to Level 2 support or the Product team is required
- Structured documentation of issues and solutions
- Ensuring high customer satisfaction through timely communication
Your profile
- Excellent communication and problem-solving skills
- Customer-oriented and structured way of working
- Strong troubleshooting mindset – passion for identifying root causes
- Ability to work both independently and as part of a team
- German at native or fluent level
- Good English skills
Nice to have (not required):
- Basic understanding of web applications
- Basic knowledge of M365, APIs, and HTTP status codes
- Experience with software configuration and Identity & Access Management
- General awareness of security best practices (passwords, phishing, secure device usage)
Why us?
- 100% remote work and full flexibility over your schedule
- A transparent, trust-based culture in an international SaaS scale-up
- Modern tools, data-driven processes, and fast decision-making
- 2–3 offsites and workshops per year for strategy, connection, and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in customer success, onboarding, software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
Please send your application to Jasper.Schiffer@boardwise.io
Native or fluent German and good English required, with strong communication, troubleshooting, problem-solving, customer service, and independent and team-working skills.
Key Responsibilities
- handling inquiries
- resolving tickets
- documenting solutions
Skills & Tools
Microsoft 365, APIs, HTTP
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Berlin, Berlin, Germany
- Languages: German, English
About Boardwise GmbH
A SaaS company providing software solutions through data-driven processes and customer-focused collaboration. — Industry: Information Technology