If you love helping people, solving problems, and creating great customer experiences, this could be a great fit. At KURU Footwear , we're on a mission to make every step feel better. We're looking for a KURU GURU Specialist who can provide friendly, helpful support while representing the KURU brand across customer service, social media, and review platforms.
Schedule: Full-time
Location: Remote
What You'll Do
- Respond to customer questions, concerns, and order issues with empathy and professionalism
- Monitor and respond to social media comments, messages, tags, and brand mentions
- Manage customer reviews across Google, Trustpilot, Amazon, Yelp, and KURU's website
- Help resolve shipping delays, damaged or incorrect products, returns, and refunds
- Become an expert on KURU products, promotions, and policies
- Engage with customers and help build a positive online community
- Identify recurring customer concerns and share feedback with the appropriate teams
- Maintain accurate customer interaction and follow-up records in the CRM
- Assist with escalated customer concerns and high-volume periods
- Coordinate with warehouses and other departments to resolve customer issues
- Support special projects and other KURU GURU responsibilities as needed
What We're Looking For
- High school diploma or equivalent
- Previous customer service experience
- Excellent written and verbal communication skills
- Patient, professional, and solutions-focused approach
- Strong computer skills and comfort using social media platforms
- Ability to multitask and adapt as priorities change
- Dependable, detail-oriented, and comfortable working as part of a remote team
- Genuine desire to help customers and make things right
- Strong problem-solving skills and a drive to achieve results
Benefits & Perks
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Employee referral bonuses
- Education assistance
- KURU footwear employee discount
- 30–60% discounts on hundreds of brands through ExpertVoice
The Vibe
- Supportive team, meaningful work, and a product people love
- We're looking for someone who stays calm when things get busy, enjoys solving problems, and wants every customer interaction to end on a positive note
- This position primarily involves computer and phone-based work, including extended periods of sitting and repetitive hand and wrist movements
- Occasional lifting of up to 15 pounds may be required
- Reasonable accommodations may be made for individuals with disabilities
Ready to become a KURU GURU? We'd love to hear from you!