Company Description Grupo Noa International is a premier virtual call center serving the international direct response industry. The company operates in a multilingual environment, supporting customers in numerous languages, including Korean, English, Spanish, French, and many others. Grupo Noa International provides inbound customer service, outbound lead generation, direct response support, and upselling on service calls in more than 29 countries. As a fully virtual organization, it offers remote opportunities for professionals who excel in customer communication and language services. Team members collaborate across borders to deliver reliable, high-quality support to global clients.
Role Description This full-time remote Korean Interpreter role focuses on providing high-quality interpretation and customer support between Korean and English for inbound and outbound calls. Day-to-day tasks include accurately interpreting customer inquiries, explaining products and services, and facilitating clear communication between customers and clients. The interpreter will follow call center scripts and guidelines, document call outcomes, and update customer records as needed. Responsibilities also include handling customer concerns professionally, supporting upselling initiatives when appropriate, and maintaining service quality and confidentiality. The role requires consistent availability during scheduled shifts and effective collaboration with supervisors and team members in a virtual environment.
Qualifications
• Strong Korean and English language proficiency, including fluent speaking, listening, reading, and writing skills.
• Experience in telephone or remote interpretation, customer service, or call center environments.
• Ability to accurately convey meaning, tone, and intent while interpreting in real time.
• Solid communication skills, including active listening, clear articulation, and professional telephone etiquette.
• Comfort with remote work, including reliable internet connection, suitable home office setup, and basic technical troubleshooting skills.
• Ability to follow structured scripts and procedures while exercising sound judgment when handling customer issues.
• Strong attention to detail, time management skills, and the ability to work in a fast-paced, performance-driven environment.
• Prior experience in direct response, sales support, or upselling on service calls is a plus.
• Familiarity with CRM or call center software and basic computer applications (email, spreadsheets, online communication tools).
• Availability to work flexible