The Knowledge Center Representative provides administrative customer service
assistance to claimants, providers, and other interested parties by receiving
and answering telephonic inquiries. Utilizing proprietary systems and training
knowledge, this role delivers high quality inbound and outbound customer service
with a focus on accuracy, professionalism, and first call resolution.
This is a remote position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Delivers friendly, efficient customer service in a high-volume environment
Accurately captures and enters data into CareMC and other internal systems
Demonstrates active listening and communicates clearly to confirm
understanding
Promotes future use of self-help tools when applicable
Maintains consistent attendance and meets quality and productivity standards
Additional duties as assigned
KNOWLEDGE & SKILLS:
Effective verbal and written communication with active listening skills
Basic computer literacy and comfort using proprietary systems
Strong customer focus with ability to de-escalate routine issues
Attention to detail and time management skills
EDUCATION & EXPERIENCE:
High School diploma or equivalent
1+ year of customer service or call center experience
PAY RANGE
CorVel uses a market-based approach to pay and our salary ranges may vary
depending on your location. Pay rates are established taking into account the
following factors: federal, state, and local minimum wage requirements, the
geographic location differential, job-related skills, experience,
qualifications, internal employee equity, and market conditions. Our ranges may
be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into
a different level, either up or down, based on assessment during interview
process taking into consideration experience, qualifications, and overall fit
for the role. The level may impact the salary range, and these adjustments
would be clarified during the offer process.
Pay Range: $13.94 - $21.48 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel
Careers | Opportunities in Risk Management
[https://www.corvel.com/company/careers/]
In general, our opportunities will be posted for up to 1 year from date of
posting, or until we have selected candidate(s) to fulfill the opening,
whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of
industry-leading risk management solutions for the workers’ compensation, auto,
health and disability management industries. CorVel was founded in 1987 and has
been publicly traded on the NASDAQ stock exchange since 1991. Our continual
investment in human capital and technology enable us to deliver the most
innovative and integrated solutions to our clients. We are a stable and growing
company with a strong, supportive culture and plenty of career advancement
opportunities. Over 4,000 people working across the United States embrace our
core values of Accountability, Commitment, Excellence, Integrity and Teamwork
(ACE-IT!).
A comprehensive benefits package is available for full-time regular employees
and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability,
Health Savings Account, Flexible Spending Account Options, Life Insurance,
Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance,
Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with
ADA regulations as applicable.
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