The Key Account Manager works in a consultative manner and assumes overall
responsibility for managing accounts to ensure revenue goals are achieved. This
role proactively manages renewal and upsell opportunities throughout their
lifecycle while balancing the needs of the customer with those of the
organization. The position remains focused on the strategic management of the
account portfolio while also managing day-to-day service requirements. Success
in this role depends on building strong relationships with customers and brokers
to drive alignment, retention, and improved outcomes for all stakeholders.
We are hiring for multiple Key Account Manager positions across the United
States.
RESPONSIBILITIES
Maintains and grows the revenue base through upselling, account retention,
and improved financial outcomes at renewal.
Strategically and proactively manages accounts to drive the right solutions,
balancing the needs of the client and those of the business.
Creates renewal strategies and rate recommendations based on financial
analysis, with an eye toward crafting solutions that are win-win-win.
Manages the pipeline with a 2+ year outlook and drives opportunities for
revenue growth.
Applies analytical skills and leads deal strategy based on comprehensive
market knowledge in collaboration with cross-functional peers.
Creates effective presentations and conducts impactful business reviews that
help existing customers understand the value of our products.
Acts as the primary point of contact and liaises with customers and internal
teams to ensure an exceptional customer experience.
Through effective collaboration, coordinates account service and successfully
develops high-quality partnerships with external stakeholders.
Resolves customer concerns in a timely manner and brings creative solutions,
including identifying opportunities to expand or enhance services and
processes to benefit all stakeholders.
Performs other duties as assigned.
QUALIFICATIONS
2+ years of experience in employee benefits and a bachelor’s degree.
Advanced business math and analytical skills with the ability to position
financial outcomes that contribute to revenue goals across an assigned
portfolio.
Excellent consultative selling and negotiation skills with the ability to
influence decision-makers.
Strong time management skills and experience managing overlapping projects
under tight deadlines.
Ability to meet specific deliverables in an environment of tight deadlines
and considerable pressure.
Ability to work independently and resourcefully with minimal oversight.
Excellent written and verbal communication skills, with particular strength
in formal business presentations.
Ability to effectively communicate with all levels of the organization in a
collaborative environment.
Advanced problem-solving skills with the ability to work cross-functionally
to resolve issues and generate results.
Outstanding attention to detail and strong organizational skills.
Ability to travel up to 30%, including overnight travel; use a personal
vehicle; and cover related expenses until reimbursed.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Teams) and
CRM software (Salesforce).
Must possess a valid driver's license and successfully pass a motor vehicle
record check. A generous car allowance is provided. Maintaining automobile
liability insurance with limits of $250,000/$500,000 is required.
A state life and health producer license is required within 90 days of hire.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta
Dental may pay for new hires. Actual pay may vary based on Delta Dental’s
assessment of the candidate’s knowledge, skills, abilities (KSAs), related
experience, education, certifications and ability to meet required minimum job
qualifications. Other factors impacting pay include prevailing wages in the work
location and internal equity.
Pay Grade 19. $64,357 - $134,845
Behind the smile! We are dedicated to safeguarding the health and financial
stability of our employees and their loved ones. This commitment extends beyond
the workplace to foster personal growth and holistic wellbeing. Our
life-changing rewards package includes:
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement;
recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet
care assistance
Social responsibility and volunteer opportunities
Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified
applicants with arrest or conviction records will be considered for employment
in accordance with any applicable federal, state or local laws, including, but
not limited to, the California Fair Chance Act, the Los Angeles County Fair
Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring
Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections
Law Article 23-A.
Important Work Authorization Information
Please note, Delta Dental will not sponsor applicants for work visas for this
position.
#LI-Remote
At Delta Dental, we’re behind millions of smiles and counting. For over 68
years, we’ve served our communities by increasing access to affordable, quality
care – but that commitment to care extends beyond the people we serve, to the
dedicated employees who make those smiles genuine. We've come this far by
building fair programs that offer opportunities for advancement, create
meaningful connections and improve the lives of our employees and their
families. Because we know that when we take exceptional care of each other, we
can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service,
excellence and innovation. Joining us means working for a company that offers
stability and balance, opportunities for leadership at all levels, and a work
environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and
culture in action by connecting with us on social media. Follow Delta Dental
Ins. on Facebook [https://www.facebook.com/deltadentalins/] and Instagram
[https://www.instagram.com/deltadentalins/?igshid=YmMyMTA2M2Y=], #LifeatDDins
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on Twitter [https://twitter.com/deltadentalins] and Delta Dental Ins.
on LinkedIn [https://www.linkedin.com/company/delta-dental/]. If you've got an
appetite for innovation and want to be a part of a team that’s transforming the
future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care
benefits to millions of enrollees and built the strongest network of dental
providers in the country. The Delta Dental of California network includes
affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta
Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental
of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits
to more than 31 million people across 15 states, the District of Columbia,
Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association
(DDPA), a not-for-profit national association based in Oak Brook, Illinois.
Through our national network of Delta Dental companies, we offer dental coverage
in all 50 states, Puerto Rico and other U.S. territories. We offer vision
coverage through DeltaVision in 15 states and the District of Columbia.
Collectively, we deliver benefits to more Americans than any other dental
insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing
a professional work environment free from discrimination and harassment.
Individuals seeking employment at Delta Dental are considered without regard to
race, ethnicity, color, age, sex, religion, national origin, ancestry,
pregnancy, sexual orientation, gender identity, gender expression, genetic
information, actual or perceived physical or mental disability, registered
domestic partner status, caregiver status, marital status, veteran or military
status, citizenship status, or any other legally protected category. Delta
Dental is committed to providing equal employment opportunities to all employees
and applicants for employment. Accordingly, we have adopted and maintain an
Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy,
and Respectful Workplace policies and will not tolerate violations of these
policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals
residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine,
West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia
(Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected
for hire.
Delta Dental includes: Delta Dental of California, Delta Dental Insurance
Company, Delta Dental of Pennsylvania, and Delta Dental of New York
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