Our Company
Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in
beverage dispensing. Through innovation and a commitment to dedication in
action, we create products that benefit our customers worldwide, and give them a
distinct advantage in the marketplace. We offer our teammates the opportunity to
grow personally and professionally, to contribute to the success of a dynamic
organization, and to serve others in a manner that exceeds their expectations.
We welcome talented, passionate, and highly motivated individuals to join our
team.
Summary/Objective
The Key Account Manager is a senior sales professional responsible for leading
and growing Lancer's relationship with a designated key account. In this role,
the primary responsibility is to serve as the strategic account leader, ensuring
the achievement of sales, profitability, and long-term business objectives.
Additionally, the Key Account Manager is responsible for identifying new
business opportunities, developing relationships with key stakeholders, and
implementing strategies that drive revenue growth and increase market share.
The successful candidate will possess exceptional communication, relationship
management, and negotiation skills, along with a strong understanding of
strategic account management and business development. This individual must be
capable of anticipating customer needs, delivering innovative solutions, and
collaborating across the organization to create sustainable value.
Location: Oklahoma, Texas, Kansas, Arkansas, New Mexico preferred; Remote
Key Performance Indicators
Grow assigned account revenue by 10% year-over-year while maintaining a
minimum 30% gross margin.
Develop and maintain a qualified opportunity pipeline equal to 3x annual
sales target.
Conduct quarterly business reviews with strategic customers
Achieve 100% retention of designated key accounts
Essential Functions
Serve as the primary business contact and strategic partner for assigned key
accounts, building and maintaining strong relationships with customer
decision-makers.
Develop and execute annual account plans that support revenue growth,
profitability, and long-term customer retention.
Achieve sales, gross margin, and operating profit objectives for assigned
accounts through effective account management and growth strategies.
Identify, qualify, and secure new business opportunities within existing
accounts while pursuing incremental market share growth.
Conduct regular business reviews with customers to evaluate performance,
align priorities, and identify future opportunities.
Collaborate with cross-functional teams including marketing, engineering,
operations, customer service, and finance to deliver customer solutions and
resolve issues.
Forecast sales activity, monitor account performance, and maintain accurate
opportunity pipelines to support business planning.
Analyze market trends, competitive activity, and customer insights to
identify opportunities and recommend strategic actions.
Track and report key account metrics, including sales performance,
profitability, customer satisfaction, and growth initiatives.
Proactively address customer concerns and coordinate internal resources to
ensure timely resolution of issues and a high level of customer satisfaction.
Support new product introductions, promotional programs, and strategic
initiatives that enhance customer value and strengthen competitive
positioning.
Knowledge, Skills & Abilities
Proven track record of developing and executing strategic business plans that
deliver measurable growth and sustainable results.
Strategic and forward-thinking leadership capabilities that drive business
growth, innovation, and long-term value creation.
Ability to lead, influence, and collaborate effectively across
cross-functional teams, fostering a culture of accountability, teamwork, and
alignment while creating synergy across the global Lancer organization.
Results-driven, innovative, and entrepreneurial mindset with a focus on
continuous improvement and business expansion.
Exceptional planning, organizational, and negotiation skills, with the
ability to manage multiple priorities and achieve desired outcomes.
Excellent verbal, written, and presentation skills, with the ability to
communicate effectively at all levels of customer and organizational
leadership.
Strong analytical capabilities, including sales reporting, forecasting,
pipeline management, business insights, and performance analytics.
Outstanding problem-solving and conflict-resolution skills, with the ability
to navigate complex customer situations, de-escalate issues, and deliver
effective solutions.
Detail-oriented and disciplined approach to managing complex portfolios and
processes
Education & Experience
Bachelor’s degree in business, marketing, or a related field
10+ years of Key Account Management with large C-Store or QSR customers
Proven track record of meeting sales targets
Excellent communication, negotiation, and interpersonal skills
Proficient in Microsoft Office Suite and other relevant software
Additional Information
Lancer Worldwide does not provide employment-based visa sponsorship for this
position. Candidates must be legally authorized to work in the United States and
must not require employer sponsorship to obtain or maintain work authorization
for this position.
Applicants who require reasonable accommodation during the application or
interview process should contact Lancer Worldwide directly.
Notice To Third Party Agencies
Please note that LANCER does not accept unsolicited resumes from recruiters or
employment agencies. In the absence of a signed Recruitment Fee Agreement,
LANCER will not consider or agree to payment of any referral compensation or
recruiter fee. In the event a recruiter or agency submits a resume or candidate
without a previously signed agreement, LANCER explicitly reserves the right to
pursue and hire those candidate(s) without any financial obligation to the
recruiter or agency. Any unsolicited resumes, including those submitted to
hiring managers, are deemed to be the property of LANCER.
EEO Statement
Lancer provides equal employment opportunities to all employees and applicants
for employment and prohibits discrimination and harassment of any type without
regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state or local
laws. This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall, transfer,
leaves of absence, compensation and training.