Position Summary
The Kettle Hotline Operator provides after-hours and weekend customer service to
volunteers supporting The Salvation Army’s Red Kettle fundraising campaign. The
seasonal position runs approximately from mid-November to Christmas.
$11.41 to $18 per hour
28 hours a week, Monday to Friday from 4pm to 7:30pm and Saturdays from 9am to
7:30 pm
2445 Prior Ave N, Roseville, MN 55113
This position is a temporary, seasonal position from November 14th to December
24th, 2026.
Essential Functions (approximate time spent)
Provide exceptional customer service to callers using the Kettle hotline,
answering all calls within 3 rings (%).
Professionally respond to and assist callers with questions, concerns, and
feedback (%).
Resolve concerns or appropriately elevate the concern in a timely manner (%).
Promptly relay concerns and successes to the appropriate department/unit
leader (%).
Maintain accurate, up-to-date entries of all calls (%).
Education and Experience
High School diploma or equivalent required.
Competencies
Willing to support the philosophy, goals, and mission of The Salvation Army.
Excellent interpersonal and communication skills.
High level of honor in dealing with confidential information.
Ability to work independently with minimal supervision.
Working Conditions
Sedentary work with prolonged periods of sitting and computer use.
Regular use of a computer, Microsoft Office, telephone, and other standard
office technology.
This is a primarily remote position, with the majority of work performed from
a remote work location. Occasional on-site work may be required based on
business needs.
Must be able to communicate effectively with employees, customers, and other
contacts through telephone, email, and virtual communication platforms for
reasonable periods.
Supervisory Responsibilities
None.
Travel Requirements
None.
Other Duties
This job description is not all inclusive. It is intended to identify the
essential functions of the position. Other duties, responsibilities, and tasks
may be assigned by supervisor.
Qualifications
The Salvation Army Mission
The Salvation Army, an international movement, is an evangelical part of the
Universal Christian Church. Its message is based on the Bible. Its ministry is
motivated by the love of God. Its Mission is to preach the gospel of Jesus
Christ and to meet human needs in His name without discrimination.
Fair Chance Hire
The Salvation Army is an equal opportunity employer. Candidates who are
back-to-work, US Veterans, people with disabilities, people who have been
impacted by the justice system, and/or people without a college degree are
encouraged to apply.