Description and Requirements
Position Summary
Supports the Care Delivery & Digital Engineering (CDDE) organization by leading the implementation, optimization, and support of enterprise clinical and operational applications that enhance Mental Health & Wellness care delivery, patient access, provider experience, and operational effectiveness. This role partners with clinical, operational, and technical stakeholders to deliver scalable technology solutions that improve outcomes, streamline workflows, and support organizational objectives.
Working across complex healthcare technology environments, this position supports initiatives related to Mental Health & Wellness services, ambulatory care, scheduling and access management, revenue cycle operations, care coordination, digital patient engagement, and clinical workflow optimization. The role is responsible for Epic-based solutions spanning multiple application areas, with primary emphasis on Ambulatory, Cadence, and Revenue Management, while leveraging other Epic modules and integrated technologies to support end-to-end care delivery.
Acting as a bridge between business and technology teams, this leader translates operational and clinical needs into effective technology solutions and communicates across technical, operational, clinical, and executive stakeholders to drive successful outcomes.
Key Responsibilities
Define product strategy and vision, develop product roadmaps from ideation through launch, and make decisions regarding new products and enhancements.
Develop product enhancements based on validated learnings and evolving business needs.
Facilitate collaboration among product teams and diverse stakeholder groups across the organization.
Partner with operations teams and market stakeholders to support product adoption and successful implementation.
Perform internal and external discovery for new and existing products by collaborating with business partners to identify needs, researching marketplace innovations, and identifying opportunities for improvement.
Prototype and validate solutions with end users, partnering with UX design and research, engineering, and other stakeholders as appropriate.
Incorporate discovery findings and user feedback into product roadmaps to guide future development and enhancements.
Define, track, and evaluate key performance indicators (KPIs) and performance metrics, including speed, quality, and other measures of product effectiveness.
Review analytical dashboards to assess performance and alignment with established KPIs.
Develop and maintain ad hoc reports, status updates, and presentation materials for key stakeholders.
Partner with product team members to identify and solve user problems through collaboration, research, testing, experimentation, and design thinking initiatives.
Prioritize product backlogs to balance new development, non-functional requirements, maintenance, support, technical debt, and other technical priorities.
Facilitate meetings and stakeholder discussions to align project priorities, communicate progress, and drive decisions.
Support budget management activities, including monitoring expenditures, tracking financial performance, and communicating budget status to stakeholders.
Required Qualifications
3–5 years of related experience.
Product management experience.
Budget management experience.
Strong communication and meeting facilitation skills.
Experience with Epic applications.
Bachelor's degree preferred; relevant professional experience may be substituted for education.
Preferred Qualifications
Experience with Epic, particularly Ambulatory or Cadence.
Experience supporting healthcare technology initiatives, clinical workflows, or enterprise application implementations.
Experience developing product roadmaps, managing backlogs, and tracking KPIs.
Knowledge, Skills and Abilities (Core)
Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication
Knowledge, Skills and Abilities (Functional)
Analytical Skills
Client Focus
Conflict Resolution
Cross Department Coordination
Debugging and Troubleshooting
Delegation
Demonstrating Personal Flexibility
Getting Work Done Through Others
IT Service Design and Introduction
IT Service Improvement
IT Standards, Procedures & Policies
ITIL (Information Technology Infrastructure Library) Consultation
Innovative Mindset
Managing Diverse Relationships
Mentoring and Coaching
Negotiation
Organizational Skills
Relationship Building
Risk Management
Technical Communication
Technical Documentation
Vendor Management
Position Details
Work Arrangement: Fully remote; candidates may work from anywhere in the United States.
Expected Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Travel Requirements: None.
Required Certification: None.
Flu Vaccine: Required.
Interview Process: Interview with the hiring manager and team.
Key Focus Areas
Product Management
Meeting Facilitation
Budget Management
3-5 years related experience, product management and budget management experience, Epic application experience, strong communication and meeting facilitation skills. Bachelor's degree preferred.
Key Responsibilities
- defining product strategy
- managing product roadmaps
- facilitating stakeholder collaboration
Skills & Tools
Epic
Job Details
- Category: Project and Program Management
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Kaiser Permanente
A healthcare organization supporting clinical and operational applications for care delivery. — Industry: Healthcare