The Junior Technical Support Specialist is the day-to-day point of contact for our dealer clients and the bridge between them, our internal teams, and the third-party platform providers that power their websites, CRMs, and digital tools. When a client needs a change made, you either make it happen yourself or you open, track, and drive the request through the right provider until it's live and verified.
Client request intake and ticket management
Triage incoming requests: resolve directly, route internally, or open a case with the appropriate provider
Track all open items to closure and maintain visibility on status, owner, and expected turnaround
Proactively update internal teams on progress rather than waiting to be asked Escalate blocked or aging items to senior team members before they become client-facing problems.
Provider and vendor coordination
Open, document, and manage support cases with website platform, CRM, and other third-party provider support teams
Follow up persistently on outstanding cases and hold vendors accountable to committed timelines
Translate client requests into clear, technically specific instructions the provider can act on the first time
Verify completed vendor work matches what was requested before closing the loop with the client
Build working relationships with recurring provider support contacts