We are seeking an organized and proactive Junior Project Manager to oversee and coordinate our real-time messaging workflows. This position is a junior-stage management track, meaning no extensive prior project management experience is required. We provide a fully structured, fully paid onboarding and training program designed to teach you our project tracking methodologies, real-time metrics, and live chat coordination tools.
In this role, you will play a crucial part in managing the delivery timelines, queue distribution, and quality control for our high-volume Live Chat customer support and engagement channels. We offer highly competitive pay, excellent training resources, and a strong, supportive company culture focused on mutual growth and a healthy work-from-home environment.
Compensation, Culture & Benefits
Competitive Base Pay: Market-aligned junior management salary with predictable pay schedules and performance milestones.
Fully Paid Onboarding: Receive 100% of your compensation rate while completing our management, tracking, and systems training.
Excellent Work Culture: Join a collaborative, positive environment that prioritizes transparent communication, clear milestones, and employee well-being.
Career Advancement: Direct training and professional development pathways to scale up into senior operational leadership or project management roles.
Core Responsibilities
Your daily operational tasks will focus on keeping our live chat teams and queues running smoothly and efficiently:
Workflow & Queue Coordination: Monitor live chat incoming queues, distribute traffic across active chat agents, and ensure team response times match internal delivery goals.
Quality Assurance Audits: Periodically review live messaging transcripts to guarantee compliance with company communication standards, proper scripting, and accurate data tracking.
Performance Metric Tracking: Compile daily or weekly reports on key live chat metrics (such as customer satisfaction scores, average handle times, and first-contact resolution rates).
Process Optimization: Identify chat bottlenecks or technical friction points and collaborate with senior managers to refine macro templates, FAQs, and routing protocols.
Team Alignment: Act as a central point of contact to keep live chat agents aligned, informed of real-time policy updates, and equipped with the necessary documentation.
Job Requirements & Qualifications
Because we invest heavily in fully training our junior managers, we look for high-potential coordinators with a highly structured mindset:
Remote Workspace Setup: Access to a reliable laptop or desktop computer and a stable, high-speed internet connection.
Organizational Aptitude: Exceptional ability to prioritize tasks, track multiple moving conversations simultaneously, and keep files meticulously organized.
Excellent Communication: Strong written communication skills to deliver clear instructions to team members and draft operational updates.
Analytical Problem-Solving: Comfort working with basic numbers, tracking spreadsheets, and performance data to draw logical conclusions.
Leadership Potential: A naturally dependable, supportive attitude with a drive to help team members succeed and resolve daily operational roadblocks.
To finalize this junior management job posting, please let me know:
Is this position 100% fully remote (work from home), hybrid, or on-site?
Is this role structured as a full-time or part-time position?
Would you like to mention specific tools they will use to manage projects and live chats (such as Asana, Trello, Zendesk, Intercom, or Slack)?