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About brighthush
At brighthush, we are redefining the way businesses connect with their customers. Our mission is to empower brands with seamless, high‑quality digital communication that drives engagement, loyalty, and growth. With a global footprint and a culture rooted in transparency, collaboration, and continuous learning, we’re proud to be a leader in the customer experience industry.
Why Join brighthush?
We believe that great people are the foundation of great service. That’s why we invest heavily in our people, offering:
- Fully Paid Onboarding & Training – 100 % of your salary while you master our project‑tracking methodologies, quality standards, and digital tools.
- Competitive Compensation – Market‑aligned base pay, predictable schedules, and performance‑based incentives.
- Career Growth – Structured pathways to Senior Project Management, Operations Leadership, and beyond.
- Work‑Life Balance – Flexible remote work, generous PTO, and a supportive environment that values your well‑being.
- Culture of Excellence – Transparent communication, clear milestones, and a collaborative team that celebrates success together.
Position Overview
We’re looking for an organized, proactive Junior Project Manager to oversee our high‑volume Email and Chat support channels. This entry‑level role is perfect for individuals who thrive in fast‑paced environments, enjoy coordinating cross‑functional teams, and are eager to grow into a full‑blown project management career.
Key Responsibilities
- Workflow Coordination – Monitor incoming project queues, assign email/chat delivery tasks to support agents, and ensure deadlines are consistently met.
- Quality Assurance Audits – Review outgoing email responses and live chat transcripts to guarantee compliance with brand standards and accurate data delivery.
- Performance Tracking – Compile daily or weekly metrics (response times, resolution rates, CSAT scores) into clean status reports for stakeholders.
- Process Improvement – Identify workflow bottlenecks, collaborate with senior managers to refine internal templates, and implement best practices.
- Team Alignment – Serve as the central point of contact for digital support agents, keeping them informed of policy updates and providing necessary documentation.
- Tool Management – Utilize Asana for task tracking, Zendesk for ticketing, and Slack for real‑time communication.
- Stakeholder Communication – Draft clear operational updates, brief senior leadership on project status, and present insights for continuous improvement.
Essential Qualifications
- Remote workspace: Reliable laptop or desktop and high‑speed internet.
- Organizational aptitude: Exceptional ability to prioritize tasks, track multiple moving parts, and maintain meticulous files.
- Communication skills: Strong written and verbal communication to deliver clear instructions and draft updates.
- Analytical mindset: Comfort working with spreadsheets, basic numbers, and performance data to draw logical conclusions.
- Leadership potential: Dependable, supportive attitude with a drive to help team members succeed and resolve daily operational roadblocks.
- Adaptability: Quick learner who thrives in dynamic environments and can pivot as priorities shift.
Preferred Qualifications
- Experience with project management or coordination roles (even in volunteer or academic settings).
- Familiarity with customer support platforms such as Zendesk, Freshdesk, or Intercom.
- Basic knowledge of Asana, Trello, or Jira.
- Understanding of quality assurance processes and metrics.
- Previous exposure to data analysis tools (Excel, Google Sheets).
Skills & Competencies
- Time Management – Ability to juggle multiple projects and meet tight deadlines.
- Attention to Detail – Precision in reviewing communications and tracking metrics.
- Problem‑Solving – Analytical approach to identify root causes and propose solutions.
- Collaboration – Comfortable working with cross‑functional teams and building relationships.
- Communication – Clear, concise, and persuasive written and verbal communication.
- Tech Savvy – Quick to learn new software and adapt to evolving tools.
Career Path & Growth Opportunities
At brighthush, we’re committed to your professional development. As a Junior Project Manager, you’ll receive:
- Structured mentorship from senior project managers.
- Access to internal learning resources, including webinars, workshops, and certifications.
- Clear progression to Senior Project Manager, Operations Lead, or even Program Manager roles.
- Opportunities to lead cross‑departmental initiatives and influence company‑wide processes.
Work Environment & Culture
Our culture is built on:
- Transparency – Open communication channels, regular town halls, and accessible leadership.
- Collaboration – Team‑first mindset, shared goals, and collective problem solving.
- Well‑Being – Flexible schedules, mental health resources, and a focus on work‑life harmony.
- Innovation – Encouragement to experiment, propose new ideas, and drive continuous improvement.
Compensation & Benefits
While specific figures may vary based on location and experience, you can expect:
- Competitive base salary aligned with industry standards.
- Performance‑based bonuses tied to project success and team metrics.
- Fully paid onboarding and training.
- Health, dental, and vision insurance (for eligible employees).
- 401(k) matching (where applicable).
- Generous paid time off, including vacation, sick leave, and holidays.
- Remote work flexibility with optional on‑site collaboration days.
- Professional development stipend for courses, certifications, and conferences.
How to Apply
Ready to take the next step in your career? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We’re excited to learn how your skills and passion align with brighthush’s mission.
Closing Statement
At brighthush, we’re not just building a team; we’re cultivating a community of innovators who are passionate about delivering exceptional customer experiences. If you’re organized, proactive, and eager to grow, we invite you to join us as a Junior Project Manager – Email & Chat Operations Lead. Together, we’ll shape the future of digital communication and create lasting value for our clients and our people.
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