Overview
Junior Help Desk Technician
West Point, NY - Remote
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment. The Junior Help Desk Technician will provide expert advice and support services in IT at The United States Military Academy (USMA) at West Point. The Junior Help Desk Technician is responsible for answering queries and addressing system and user issues in a timely and professional manner.
Responsibilities
- Create help desk tickets indicating the service requiring support
- Attempt to resolve tickets
- Escalate tickets in some cases
- Receive customer help desk phone calls and service requests for support
- Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets
- Other duties as assigned
Qualifications
- High school diploma required
- 1+ years of relevant experience
- U.S. Citizenship required
- Background check required
Knowledge, Skills and Ab