This is a Fully Remote Job
About Our Client:
The organization operates within the federal cybersecurity and data visualization industry, supporting large-scale government operations. It addresses challenges in securing and visualizing data by providing expert solutions and experienced subject matter expertise to federal agencies, including operations at the United States Military Academy at West Point.
About the Opportunity:
The JUNIOR HELP DESK TECHNICIAN role is focused on delivering expert IT support and resolving user and system issues promptly and professionally. This position plays a critical role in maintaining smooth operational support for application users, ensuring timely assistance and escalation when necessary.
Responsibilities:
Create help desk tickets for service requests
Attempt to resolve tickets independently
Escalate tickets when required
Respond to customer help desk phone calls and service requests
Provide direct production support to application users
Perform other assigned duties
Requirements:
High school diploma
Minimum of 1 year relevant experience
U.S. Citizenship
Ability to pass background check
Strong communication and collaboration skills
Proficiency with Microsoft Office and M365
Customer service experience with good phone and interpersonal skills
Ability to train end users on technical issues
Effective problem-solving and ability to work both independently and in a team
Pay Range and Compensation Package:
Estimated hourly wage between USD 23.18 and USD 27.35
Benefits & Perks:
Medical insurance
Dental insurance
401(k) retirement plan
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.