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About brighthush
brighthush is a trailblazing global native advertising platform that empowers brands to connect with authentic, local audiences at scale. By fusing cutting‑edge technology with deep market insights, we help advertisers deliver personalized, high‑impact campaigns that resonate across diverse regions. Our mission is to make advertising smarter, more transparent, and more effective for everyone—from nimble startups to Fortune 500 giants.
With a presence in over 30 countries and a team of more than 1,200 passionate professionals, brighthush sits at the forefront of the digital marketing revolution. We pride ourselves on a culture of innovation, collaboration, and continuous learning. Whether you’re a seasoned engineer or just starting your career, brighthush offers an environment where curiosity is rewarded, ideas are shared, and growth is inevitable.
Role Overview
As a Junior Customer Support Engineer at brighthush, you will be the first line of technical support for our global client base. You’ll work closely with our product, engineering, and sales teams to diagnose, troubleshoot, and resolve a wide range of technical issues—from platform integrations to data queries. This role is ideal for someone who thrives on problem‑solving, enjoys working with diverse stakeholders, and is eager to learn the intricacies of a high‑performance advertising platform.
Key Responsibilities
- Deliver timely, high‑quality technical support to clients via ticketing systems, live chat, and email.
- Investigate and diagnose complex issues related to platform integrations, data pipelines, and campaign performance.
- Debug and resolve problems involving Linux shell scripts, MySQL queries, and RESTful APIs.
- Collaborate with cross‑functional teams to reproduce, document, and prioritize bugs in Youtrack and Jira.
- Document solutions and create knowledge‑base articles to empower clients and internal teams.
- Participate in on‑call rotations and emergency incident response as needed.
- Contribute to continuous improvement initiatives by identifying recurring pain points and proposing system enhancements.
- Maintain a deep understanding of brighthush’s product suite, data architecture, and integration ecosystem.
Essential Qualifications
- Strong command of Linux shell scripting and command‑line utilities.
- Experience working with MySQL (query writing, performance tuning, data manipulation).
- Familiarity with bug‑tracking tools such as Youtrack or Jira.
- Solid understanding of web technologies: HTML5, CSS3, JavaScript, and RESTful APIs.
- Intermediate proficiency in English (both written and spoken) and native fluency in Ukrainian.
- Excellent analytical and problem‑solving skills, with a methodical approach to debugging.
- Strong communication skills and the ability to explain technical concepts to non‑technical stakeholders.
- Self‑motivated, detail‑oriented, and capable of working independently in a remote environment.
Preferred Qualifications
- Experience with additional programming languages (Python, Java, Node.js, or Go) is a plus.
- Prior exposure to cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
- Background in digital advertising, marketing technology, or data analytics.
- Knowledge of API design principles and experience building or consuming APIs.
- Previous customer‑facing technical support or account management experience.
- Certifications in Linux, MySQL, or cloud technologies.
Skills & Competencies
- Technical Proficiency: Linux, MySQL, REST APIs, HTML/CSS/JS, bug‑tracking systems.
- Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise effective solutions.
- Communication: Clear, concise, and empathetic communication with clients and teammates.
- Collaboration: Comfortable working in cross‑functional teams and contributing to shared goals.
- Adaptability: Quick learner who thrives in a fast‑moving, evolving tech environment.
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
Career Growth & Learning Opportunities
At brighthush, we believe that investing in our people is the key to sustained success. As a Junior Customer Support Engineer, you will:
- Gain hands‑on experience with a global advertising platform that powers millions of campaigns.
- Work alongside seasoned engineers, product managers, and data scientists to deepen your technical expertise.
- Participate in regular knowledge‑sharing sessions, workshops, and hackathons.
- Access a curated learning library covering cloud computing, data engineering, and modern web development.
- Earn certifications and recognition through our internal “Tech Champion” program.
- Progress into senior support roles, solutions engineering, or product management based on your interests and performance.
Work Environment & Company Culture
brighthush’s culture is built on transparency, collaboration, and a relentless focus on impact. Key highlights include:
- Remote‑First Flexibility: Work from anywhere in Kyiv or beyond, with flexible hours that respect work‑life balance.
- Diverse & Inclusive Team: A multicultural workforce that values different perspectives and fosters belonging.
- Open Communication: Regular all‑hands meetings, town halls, and an open‑door policy for ideas and feedback.
- Innovation Labs: Dedicated time for personal projects, experimentation, and exploring new technologies.
- Community Engagement: Volunteer programs, hackathons, and partnerships with local universities.
Compensation, Perks & Benefits
While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market standards for entry‑level technical support roles.
- Performance‑based bonuses and equity options to share in the company’s growth.
- Comprehensive health insurance (medical, dental, vision) for employees and dependents.
- Generous paid time off, including vacation, sick leave, and personal days.
- Professional development budget for courses, certifications, and conferences.
- Flexible work hours, remote work stipend, and ergonomic equipment support.
- Wellness programs, including virtual fitness classes and mental health resources.
How to Apply
If you’re ready to jumpstart your career in a dynamic, tech‑driven environment and help brands connect with audiences worldwide, we’d love to hear from you. Submit your resume, a brief cover letter outlining your relevant experience, and any portfolio or code samples that showcase your technical skills.
Join brighthush and become part of a team that’s redefining the future of advertising—one line of code, one support ticket, and one client success story at a time.
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