We're working with a Fortune 200 banking partner that is a leader in financial services, dedicated to providing innovative customer experience solutions.
The Role
• Support testing for IVR, contact center, and chatbot applications
• Create, execute, and maintain manual and automated test cases
• Develop and maintain Python-based automation scripts for customer interaction workflows
• Validate functionality, performance, and customer experience across voice and chat channels
• Analyze test results, document defects, and collaborate with development teams
• Assist with automation initiatives for IVR and chatbot testing
What You'll Need
• 0-1 years of experience in Software Testing, QA, Test Automation, or Software Engineering
• Experience developing scripts or applications using Python
• Understanding of software testing concepts and QA methodologies
• Exposure to test automation frameworks or automated testing practices
• Ability to troubleshoot issues and analyze test results
• Strong communication and collaboration skills
What's On Offer
• Opportunity to work on innovative customer experience platforms
• Long-term contract with potential for conversion
• Collaborative, growth-oriented team culture
• Hands-on experience with IVR, chatbots, and automation technologies
Apply via Haystack today!