ROLE/RESPONSIBILITIES:
" Create content for digital banking experiences and build subject matter expertise within a particular set of features
" Partner with Designers to apply UX Writing best practices
" Identify user problems and create clear, effective content solutions
" Collaborate with writers to maintain content guidelines and consistency
" Conduct user research including test plans, interview guides, scripts, and analysis
" Support the design process through content strategy integration
" Partner with Product Managers on Legal, Risk, and Compliance reviews
" Present and explain content decisions to non-experts and stakeholders
INDUSTRY BACKGROUND: UX Content Design and UX Writing experience required Payments and Money Movement experience preferred
MUST HAVE SKILLS:
" 2 4 years of UX Writing and/or UX Content Design experience
" Strong copywriting and editing skills
" Digital content delivery experience
" Microsoft Office proficiency
" Experience working in regulated environments (Legal, Compliance, Risk)
" Financial Services, Healthcare, Insurance, or similar regulated-industry experience
FLEX SKILLS:
" Experience in Payments or Money Movement preferred
" Experience with Figma
" Agile methodology experience
" Content strategy experience
" Design thinking knowledge
" Digital communications experience
" UX Design exposure
" Banking, Investments, Financial Services, Insurance or Healthcare experience
EDUCATION:
" Bachelor's Degree preferred
" Relevant experience prioritized over degree requirements
SOFT SKILLS:
" Strong collaboration and communication skills
" Ability to advocate for users and promote design thinking
" Ability to manage multiple priorities and deadlines
" Adaptable and comfortable in iterative work environments
" Proactive mindset with continuous improvement focus
" Strong understanding of digital design fundamentals
" Passion for language, voice, tone, and grammar
Remote
Skills:
Agile Programming Methodologies, Analysis Skills, Banking Services, Best Practices, Communication Skills, Content Delivery/Distribution, Content Development, Continuous Improvement, Copy Writing, Customer/Client Research, Design Services, Editing, Establish Priorities, Financial Services, Graphic Design, Health Insurance, Healthcare, Identify Issues, Insurance, Investment Services, Legal, Microsoft Office, Multitasking, Research Skills, Risk, Scripting (Scripting Languages), Team Player, Test Plan/Schedule, Time Management, User Experience Design (UXD), User Interface Design, User Interface/Experience (UI/UX), Writing Skills
Pyramid Consulting Group