Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.
About this job:
We are looking for a Project/Service Manager to join a long-term, international project in the pharmaceutical domain.
Location: Bulgaria, Serbia, Georgia, Montenegro, Moldova etc.(remote)
What makes you a great fit:
- 3+ years of experience in a service management, IT support, or project coordination role;
- Solid understanding of ITSM processes and best practices (ITIL knowledge is a plus);
- Experience managing incidents, service requests, and SLA compliance;
- Experience planning and coordinating software releases, including UAT and retrospectives;
- Strong stakeholder management and communication skills;
- Ability to produce clear, structured reporting for management and clients;
- Fluent English and Russian, both written and spoken;
- Strong organizational skills and attention to detail.
How you'll make an impact:
Support:
- Assign new incidents and service tasks to the right owner;
- Ensure the team follows the ITSM process;
- Monitor SLA compliance across tickets;
- Prepare weekly and monthly reports;
- Communicate with stakeholders and the team;
- Prepare knowledge base materials;
- Review and improve support processes.
Releases:
- Plan releases;
- Track deadlines and keep statuses updated;
- Assign tasks;
- Conduct UAT;
- Facilitate retrospectives;
- Communicate with stakeholders;
- Prepare checklists and release notes;
- Review and improve release processes.
If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — is the place to build your next career chapter. Are you ready to spark the tech with us?
Job ID: JR-207027
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