Job Title

Experienced RV Operations Customer Service Specialist – Client Support, Enrollment & Technical Assistance Expert **Job Description**

About brighthush and the RV Industry

brighthush is a trailblazer in the roadside assistance and RV coverage sector, delivering peace of mind to thousands of travelers across the country. Our mission is simple: keep adventurers on the road and worry-free. We do this by combining cutting‑edge technology, a deep understanding of the RV lifestyle, and a customer‑first philosophy that has earned us a reputation for reliability and excellence. If you thrive in a fast‑moving, service‑oriented environment and want to be part of a company that values innovation, integrity, and impact, brighthush is the place for you.

Position Overview

As an RV Operations Customer Service Specialist, you will be the frontline advocate for our members. You will guide them through program benefits, enrollment, and technical support, ensuring a seamless experience from the first call to the final resolution. Your role is pivotal in maintaining our high satisfaction scores and reinforcing brighthush’s commitment to exceptional service.

Key Responsibilities

• Customer Advocacy: Act as the primary point of contact for members seeking information about coverage options, benefits, and enrollment procedures.
• Issue Resolution: Diagnose and resolve inquiries related to claims, renewals, and policy changes, escalating complex issues to the appropriate department.
• Technical Assistance: Provide front‑end support for members experiencing difficulties with our mobile app, website, or online account portal.
• Enrollment & Renewal Support: Guide customers through the enrollment process, ensuring all required documentation is collected and processed accurately.
• Data Accuracy: Maintain meticulous records of customer interactions, updates to policy information, and follow‑up actions in our CRM system.
• Continuous Improvement: Identify recurring pain points and collaborate with cross‑functional teams to refine processes and enhance the member experience.
• Team Collaboration: Work closely with the Claims, Technical Support, and Marketing teams to provide a unified, high‑quality service experience.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 2 years of experience in a customer‑service or call‑center environment, preferably within the insurance or roadside assistance industry.
• Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience navigating web‑based applications.
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced setting.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.
• Basic knowledge of RV systems, roadside assistance protocols, and common coverage terms.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce or Zendesk.
• Prior exposure to insurance policy administration or claims processing.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Demonstrated ability to work independently and as part of a collaborative team.
• Previous experience in a technical support or troubleshooting role.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to solve problems.
• Problem‑Solving: Analytical thinking and a methodical approach to troubleshooting.
• Adaptability: Comfortable navigating change and learning new tools quickly.
• Attention to Detail: Accuracy in data entry and documentation.
• Time Management: Ability to prioritize tasks and meet deadlines in a high‑volume environment.
• Team Player: Willingness to collaborate across departments and share knowledge.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an RV Operations Customer Service Specialist, you will have the chance to:

• Progress to a Senior Support Specialist or Team Lead role, managing a small group of agents.
• Transition into specialized areas such as Claims Processing, Technical Support, or Product Management.
• Participate in ongoing training programs, including industry certifications, soft‑skill workshops, and leadership development courses.
• Engage in cross‑functional projects that expose you to new facets of the business and broaden your skill set.
• Receive mentorship from experienced leaders who are committed to your professional growth.

Work Environment & Company Culture

brighthush is built on a foundation of meritocracy, transparency, and empowerment. Our culture encourages:

• Self‑starter initiative: Employees are trusted to take ownership of their work and drive results.
• Inclusive collaboration: Diverse perspectives are valued and actively sought in decision‑making.
• Continuous learning: We invest in tools, resources, and training that help you stay ahead of industry trends.
• Work‑life balance: Flexible scheduling options and remote work opportunities are available for qualified roles.
• Recognition and rewards: Outstanding performance is celebrated through bonuses, public acknowledgment, and career advancement.

Compensation & Benefits

We offer a competitive hourly rate of $18.00 to $20.00, commensurate with experience and geographic location. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Health & Wellness: Medical, dental, vision, life insurance, and disability coverage.
• Financial Security: 401(k) with company match, Employee Stock Purchase Plan (ESPP), tuition reimbursement, and student loan assistance.
• Mental Health: Access to free counseling services, mental health days, and wellness programs.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Perks: Discounts on RV accessories, travel, and partner services; employee referral bonuses.
• Additional benefits may be available based on location and role.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

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Equal Opportunity Employer

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Diversity, Inclusion & Belonging (DIB) initiative, “The Power to Be Yourself,” guides our hiring practices and workplace culture.

Recruiting Vendor Disclosure

brighthush does not accept unsolicited resumes from external recruiters, recruitment vendors, or employment agencies. All candidates must be submitted through our official career portal or via an authorized brighthush representative. Unsolicited resumes will be considered the property of brighthush and no fees will be paid for such submissions.

Join brighthush Today

By becoming part of brighthush, you’ll join a community of passionate professionals dedicated to keeping travelers safe and satisfied. Your expertise will directly impact the lives of thousands of RV owners and enthusiasts. If you’re ready to bring your customer‑service skills to a dynamic, growth‑oriented company, we encourage you to apply now and help us shape the future of roadside assistance.

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