A leading insurance and financial services organization is seeking a Jira Administrator & Application Support Specialist to support and optimize its enterprise application ecosystem. This role combines hands-on administration of the Atlassian platform with advanced application support responsibilities across critical business functions including Actuarial, Claims, Underwriting, Finance, and Call Center Operations. The ideal candidate will bring expertise in Jira Software, Jira Service Management, Jira Assets (CMDB), AWS, Microsoft Intune, automation, and enterprise application support within a structured ITSM environment.
This is an excellent opportunity for a technically strong professional who enjoys improving operational efficiency through automation, governance, and process optimization. The position offers significant visibility across enterprise technology teams and the chance to modernize application support practices, enhance CMDB maturity, build impactful integrations, and help drive operational excellence for business-critical systems. Candidates who thrive in complex environments and enjoy solving challenging technical problems while working cross-functionally will find substantial opportunities to make an immediate impact. Required Skills & Experience 5+ years of experience in Jira administration, application support, systems administration, infrastructure support, or related IT disciplines
Hands-on administration of Jira Software and Jira Service Management
Experience configuring workflows, screens, permissions, issue types, SLAs, queues, service portals, dashboards, and reporting
Experience administering Jira Assets and supporting CMDB design, implementation, and governance
Knowledge of configuration management practices, asset relationships, and data quality management
Experience supporting enterprise applications in a formal ITSM environment
Strong understanding of Incident, Problem, Request, Change, and Service Level Management processes
Experience building Jira Automation rules and workflow-driven business processes
Proficiency with REST APIs, webhooks, JSON, and application integrations
Scripting experience with PowerShell and/or Python
Working knowledge of AWS-hosted application environments and AWS WorkSpaces
Experience with Microsoft Intune administration including application deployment, compliance policies, and device management
Knowledge of Windows 11 enterprise environments
Experience supporting SQL and relational database environments
Strong troubleshooting, root cause analysis, and incident resolution capabilities
Experience working with monitoring, logging, and application performance tools
Excellent documentation, communication, stakeholder management, and organizational skills
Ability to manage multiple priorities and work independently in a fast-paced environment
Desired Skills & Experience Atlassian Certified Professional certification or strong Atlassian Cloud administration experience
AWS Certified Cloud Practitioner, Solutions Architect Associate, or equivalent practical experience
Microsoft Endpoint Administrator, Microsoft 365, Entra ID, Azure, or related certifications
ITIL v3 or ITIL 4 Foundation certification
Experience with Power Automate and Power BI
Experience administering or integrating Okta, Entra ID, or other identity management platforms
Experience with ServiceNow or similar enterprise service management platforms
Experience supporting Exchange Online, Microsoft 365, Teams, Teams Phone, SharePoint, Salesforce, Oracle, Genesys, or RightFax
Familiarity with BigFix and enterprise endpoint management solutions
Experience supporting AI platforms such as ChatGPT, Claude, or Kiro
Experience within regulated environments such as insurance, financial services, healthcare, or similar industries
Knowledge of RBAC, SSO, access governance, and audit readiness requirements
What You Will Be Doing Tech Breakdown 35% Atlassian Administration (Jira Software, Jira Service Management, Confluence, Jira Assets)
20% Application Support & Incident Resolution
15% Automation & Systems Integrations (REST APIs, PowerShell, Python)
10% CMDB & Asset Management Governance
10% AWS & Cloud Support
10% Microsoft Intune & Endpoint Management
Daily Responsibilities 30% Jira administration, workflow optimization, automation development, and platform governance
25% Tier 2/3 incident response, problem resolution, troubleshooting, and user support
15% CMDB maintenance, application catalog management, and data governance activities
10% Application deployment, upgrades, release coordination, and lifecycle management
10% Integration development utilizing APIs, webhooks, JSON, PowerShell, and Python
5% Change management, CAB participation, implementation planning, and documentation
5% Knowledge article development, runbook creation, and operational documentation