- Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.
- Manage user permissions, projects, workflows, schemes, plugins, and integrations.
- Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.
- Ensure system reliability, uptime, performance, and backups.
- Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.
Process Automation & Tooling:
- Support team initiatives by automating common processes and reporting.
- Implement best practices for issue tracking, agile boards, SLAs, and project templates.
- Integrate Jira/Confluence with other tools like Azure DevOps.
- Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.
- Build lightweight automations and integrations using REST API, Groovy, and automation rules.
User & Service Support:
- Respond to service desk tickets related to Jira/Confluence and other supported tools.
- Provide user training, documentation, and technical support to internal teams.
Team Collaboration:
- Work closely with stakeholders from Engineering, Security, and Operations.
- Contribute to internal projects such as access automation, or policy implementations.
- Assist with other tools and platforms under the Enterprise Operations scope.
Requirements
- 7+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment.
- Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes.
- Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
- Familiarity with ITSM or agile workflows.
- Comfortable supporting users and resolving technical tickets.
- Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork.
- Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment.
- Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member.
Preferred qualifications:
- Atlassian Certifications (ACP-100, ACP-120, ACP-200)
- Experience supporting both Atlassian Server/Data Center and Cloud
- Familiarity with Agile/DevOps toolchains (e.g., Azure DevOps, GitLab, CI/CD systems)
- Familiarity with SSO/IDP integration (e.g., Okta, Azure AD)
- Experience with ScriptRunner, REST API, or automation tools
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